Tag: YouTube

The Pope on Twitter: 140-character Sermons?

As probably the whole word knows by now, Pope Benedict XVI plans next week to start tweeting in eight languages. His Twitter handle is @Pontifex, and he has already generated several hundred thousand followers even before his first official tweet, scheduled for December 12.

The pope’s decision to open a Twitter account raises a number of questions, including: Is this a good marketing strategy? Will it help the Catholic Church reach out to younger generations, and will those younger generations tweet back? What kinds of messages should the pope tweet? Finally, does the pope seem a little late to the game, since, as FastCompany.com noted today, he joins “an impressive, highly retweeted group of religious leaders,” including such names as the Dalai Lama, Joel Osteen, Rick Warren, the Rev. Jesse Jackson, Sr. and Rabbi Shmuley Boteach.

Wharton marketing professor Jonah Berger suggests that the pope’s new communication strategy is a good marketing decision for the Vatican. “As technology advances, religion often gets less attention. This raises the church’s profile and reminds people it is relevant to [our] day and age.” As to whether this strategy will help the church reach the coveted younger generation, Berger predicts that most of this age group won’t respond, “but some will. Churches have a target market just like Pepsi does. And this is another channel to reach that market.”

What kinds of messages should the pope tweet — and what kinds should he avoid? Berger’s advice: “Be authentic. A formal ministry in Japan started tweeting using slang, but people found it incongruous. No one wants to hear the pope talking about YOLO [you only live once] or using phrases like OMG. Tweeting useful information about faith or inspiring stories will spread their ideas while staying true to the [church’s] core message.”

Wharton marketing professor Peter Fader says the pope’s foray into Twitter “seems entirely sensible and natural to me. Twitter is nothing more than a personalized broadcasting channel. No one would think twice if the pope had his own radio station or cable channel. Perhaps he already does.” It makes sense for him, “and any other highly visible person/organization, to have a way to share information, perspectives and other relevant content with followers.”

In that respect, Fader sees Twitter as “very different from Facebook. I actively use the former, multiple times a day, but very rarely use the latter. I find it very valuable to be able to offer one-way broadcasting about my work, and find it equally valuable to read the broadcasts from other people/organizations that interest me. I’m not interested in having conversations.”

Fader laments what he describes as Twitter’s “cutesy name. If it were just called ‘micro-blogging,’ no one would think twice or raise eyebrows that the pope is doing it.”

According to an article in The Wall Street Journal, the Vatican already uses other social media tools such as Facebook and YouTube. In addition, the pope’s “first tweets will be in response to questions put to [him] via Twitter about faith; the pope isn’t likely answer queries unrelated to religion.” The Vatican’s media advisor adds that the pope “won’t physically write each tweet, [but] will be personally involved in what it says,” the Journal reports.

Given that other religious leaders are already tweeting, does Pope Benedict XVI seem a little late to the game? “So maybe he’s a little late, but better late than never.” Fader says. “And as long as [Twitter] is used in an appropriate manner – and I’m sure that will be the case – then I don’t see any downsides to it at all.”

Adds Berger: “No one is counting. Or expecting the pope to be on technology’s bleeding edge.”

 

 

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CEO Pay: How Much Is Too Much?

CEO compensation at large U.S. corporations jumped 11% to $9.3 million on average last fiscal year, according to a new study sponsored by The Wall Street Journal. Some executives received stand-out amounts.  Philippe Dauman of Viacom, for instance, earned $84 million in the latest fiscal year, double the year-earlier figure. So, is the era of outsized CEO pay back? Martin J. Conyon, a senior fellow at Wharton’s Center for Human Resources considers this and related questions in this Knowledge@Wharton video interview.

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Why ‘Friday’ Just Won’t Go Away

It seems like everyone is laughing at Rebecca Black. But her universally mocked viral music video has become a business success story — and that’s no joke.

The 13-year-old has garnered millions of YouTube hits, thousands of  iTunes downloads and become a constant Twitter trending topic thanks to “Friday,” a song almost universally considered to be pretty awful. Her single even hit number 72 on Billboard’s Hot 100 chart, sandwiched between the kids from Glee and country star Kenny Chesney.

What makes this song so bad it’s good? Is it the prodigious use of AutoTune? Or Black’s intense lyrical debate about whether to sit in the front or back seat of her friend’s car? What about the equally confounding video — why is she waiting for the school bus if her friends are giving her a ride?

“Friday” has all the classic attributes of an “earworm” — also known as a song that gets stuck in your head, according to James Kellaris, a marketing professor at the University of Cincinnati who studies the influence of music on consumers. The lyrics are relatively simple, there’s a lot of repetition and “some odd incongruities, features that violate listeners’ expectations.

“There is also something social going on here that has relatively little to do with the music itself,” Kellaris continues. “When a crowd of onlookers stops to watch something, others will stop to see what is going on. If the crowd increases, it exudes sort of a gravitational pull. This seems to be happening on YouTube, with millions of viewers checking out what all the fuss is about.”

Even if that attention is focused on how bad the song is, the broad level of public awareness is what’s really important here. Recent research co-authored by Wharton marketing professor Jonah Berger found that negative publicity can actually make a positive impact on sales by giving previously unknown products a share of the spotlight. In investigating how book sales were affected by poor reviews, Berger and his co-authors discovered that, as time passes, customers “may not remember that something is negative. You may read a negative review today, and then a couple of weeks go by, and you might remember that you heard something about the book, but not remember exactly what you heard.” In those cases, the poor review becomes “free advertising,” boosting awareness with few repercussions.

So far, the “Friday” video has more than 42 million views on YouTube. About 63,000 listeners took advantage of the site’s “like button” to give it the digital thumbs-up. But a comparatively whopping 543,461 clicked the “dislike” button.

An erroneous Internet report sparked rumors that Black was making hundreds of thousands of dollars from YouTube views and sales of her song. She’s not doing quite that well — Billboard’s Glenn Peoples did the math and estimates that she’s making closer to $25,000 per week from track sales. But that’s not bad for a single most people claim (at least publicly) to hate. (Black told Jay Leno that she’s donating the proceeds from the music video to earthquake/tsunami relief efforts in Japan and to her school.)

“Consumers may purchase ['Friday'] precisely because the song is bad,” says Wharton marketing professor Deborah Small.  ”A bad performance can be funny, and people experience schadenfreude, or pleasure from the pain … of others. This particular video … appeals to teenagers, who can relate to the characters in the video.”

They can also relate to Black. “Although [teens] may aspire to be rock stars, they can envision themselves at [Black's] level of stardom,” Small notes. “This is similar to the [reasons for] the success of much of reality TV.”

It remains to be seen if Black capitalizes on her 15 minutes of fame to become the next Justin Bieber — or if she’s destined to languish in one-hit wonder territory. But she might take note of a cautionary tale from a recent Knowledge@Wharton story about the rise and fall of fads, which warns of the challenges in keeping consumer eyes from wandering. Hot streaks, according to Wharton operations and information management professor Marshall Fisher, “are like an airplane. If it stops operating at a certain speed, it falls like a stone.”

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Marketing Lessons from ‘The Man With the Golden Voice’

If the baritone extolling the virtues of Kraft’s “homestyle” macaroni and cheese in a new commercial sounds familiar, that’s because it belongs to Ted Williams — aka “the man with the golden voice.”

A former radio announcer who fell on hard times and became homeless due to problems with drugs and alcohol, Williams was panhandling on the side of a highway in Columbus, Ohio when his talent was discovered by a local newspaper reporter. The video in which Willliams demonstrated what he called his “God-given gift of voice” quickly went viral.

Millions of YouTube views later, Williams was featured on the Today show and Late Night with Jimmy Fallon. He also got job offers from the Cleveland Cavaliers, MSNBC and Kraft. The mac & cheese commercial showcasing Williams’ deep baritone aired for the first time during the Kraft Hunger Bowl on Sunday:

The rags to riches story is spawning plenty of spin-offs, including pieces on whether the sudden onslaught of fame could be damaging for Williams.

What made Williams’ story go viral? Recent research by Wharton professors Jonah Berger and Katherine Milkman may provide some answers. Using data from nearly 7,000 New York Times articles published on the paper’s website in a three-month period, they looked at how emotion plays into sharing content and the types of stories that are more likely to make the Times‘ “most e-mailed” list.

“Transmission is about more than simply sharing positive things and avoiding sharing negative ones,” Berger and Milkman write. They say content that stirs up a stimulating emotion in people, such as awe, anger or anxiety,  is more viral. Content that prompts what the researchers term a “low arousal” emotion — like sadness  — is less viral. This emotional connection to virality existed even after the professors accounted for other factors, like the usefulness of the information presented or the story’s prominence in the paper or on the Times website.

Longer stories, stories penned by well-known writers and stories authored by women were also more likely to make the most e-mailed list. Even in sections more likely to contain articles that provoked a strong emotion — such as the health or opinion pages — highly surprising and awe-inspiring stories stood out to readers and consequently were more likely to go viral. The odds of making the most e-mailed list increased the most when a story generated feelings of anger or awe.

Overall, Berger and Milkman say that positive content — like the rags-to-riches story of Williams — is more likely to be shared. “Together these findings shed light on why people share content, provide insight into designing effective viral marketing campaigns and underscore the importance of individual-level psychological processes in shaping collective outcomes.”

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