Tag: Wharton

Telepsychiatry Service for Underserved Communities: A Wharton Social Impact Winner

Wharton’s social impact and private equity/venture capital student clubs announced that the student team 1DocWay won the $3,000 Grand Prize of the inaugural Wharton Social Venture Business Plan Competition.  The prize was awarded at the Social Venture Final Round last Friday after finalists delivered pitches before a judging panel of experts in entrepreneurship, venture capital, technology and social impact.

1DocWay is an online platform that helps hospitals expand psychiatry inpatient and outpatient revenue by connecting to underserved and rural patient populations. According to the company’s founders, its video chat platform turns rooms with a webcam and Internet connection into doctors’ offices, thereby helping patients access psychiatrists quickly and easily. Rural, elderly and other underserved patients can schedule appointments online, they note.

In the past year, 1DocWay has implemented more than 2,000 doctor-patient sessions. It is also a winner of Independence Blue Cross’ IBX Game Changers Challenge and the Wharton Venture Award.

The 1DocWay team includes CEO Samir Malik, chief technology officer Danish Munir and chief operating officer Mubeen Malik (no relation to Samir). Malik is a Wharton MBA student currently on a leave of absence; the other two are Penn graduates.

According to its website, 1DocWay is “committed to improving the health care process for everyone involved. Through 1DocWay, patients have easier access to more physicians, and are able to receive the best care possible with fewer hurdles. Doctors and hospitals are able to greatly expand the area they serve and better care for the many patients who cannot, for one reason or another, make the trip to receive the care they need.”//

The Wharton Social Venture Business Plan Competition, held for the first time this year, was open to both individuals and teams with high-impact, sustainable business ideas that address a pressing global social issue. The competition aims to promote social impact at Wharton and the broader Penn community by providing opportunities and resources for budding social entrepreneurs and global change-makers.

Twenty teams — which included various combinations of Wharton undergraduates, Wharton MBA students, Penn students and Penn alumni – entered this year’s contest. The other finalists were:

  • Energize the Chain: Using cell phone towers to power refrigeration of vaccines in developing countries.
  •  Toilets for People: Building private, affordable, sustainable and safe toilets for the 2.6 billion people suffering from inadequate sanitation in the developing world, particularly in flood-prone areas. 
  • The Social Loan Company (SoLo): Developing a next generation credit-scoring algorithm to unlock access to finance for the 2.5 billion unbanked people around the world. 
  • Social Enrichment Partnership Card: Designing a discount card to help economically disadvantaged individuals and families afford a variety of products and services. 
  • Bridging Communities Fund: Managing a student-led micro-loan program that empowers West Philadelphia entrepreneurs and small business owners.

The judges included Erica Lock from social innovation company Echoing Green, Suresh Shenoy from IMC Global Services, John Moore from Robin Hood Ventures, Ian MacMillan, director of Wharton’s Sol C. Snider Entrepreneurial Research Center, and Peter Frumkin, professor of social policy at the University of Pennsylvania and faculty director of the Center for High Impact Philanthropy.

The Wharton Social Venture Business Plan Competition was co-sponsored by Wharton’s Sol C. Snider Entrepreneurial Research Center, the Wharton Private Equity/Venture Capital Club and the Wharton Consulting Club.

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Black Thursday, Anyone?

Target, Best Buy and Macy’s, among others, are doing it; J.C Penney isn’t, and Walmart is doing it in spades.  

The “it” is the move by some stores on Black Friday to push the boundaries of consumerism farther than ever before. While retailers for years have opened their doors in the early hours (think 4 a.m.) on Friday,the day after the Thanksgiving holiday,this year they are opening at midnight Thursday,or,in the case of Walmart, at 10 p.m. that night.

According to an article in The New York Times, however, a number of shoppers are antagonized, rather than energized, by the earlier hours. Some resent the pressure to leave their Thanksgiving dinners in order to get in line for sales and special offers. Others, the article says, claim the early hours are exploiting employees who have no choice but to work the shifts that their bosses demand.

So why not just succumb to the inevitable and open stores all day on Thanksgiving?

“Certainly,it doesn’t take too much to get there,” says Wharton marketing professor Barbara Kahn. “One retailer opens at midnight, everyone copies; then they open at 11 p.m., everyone copies and before you know it, Thanksgiving Thursday becomes like other Thursdays – except presumably some of the ‘hot sales’ prevail that we don’t necessarily see on other Thursdays.”

And just how effective is this race to the early hours for retailers hoping that buyers spend enough on Black Friday to help them “get in the black” (hence the name “Black Friday”) for the holiday season? “Anything retailers can do to create excitement and get consumers into the stores to shop will be helpful,” says Kahn. “If retailers are able to get a jump on their competitors,and get the deal-prone shopper into their store rather than into [another's], it’s an advantage for that retailer. Unfortunately,however,if it’s a good idea that is gaining attention from the media and from shoppers,other competitors feel forced to copy – which is exactly what has happened. Then no retailer has a particular advantage. All that [means] is that the shopping time table has moved earlier for everyone.”

Marketing professor Stephen Hoch agrees. “I see no upside for anyone now that most retailers have matched competitors’ early — or is it late? — openings,” he says. “In total, all that this retailer arms race does is shift sales around a little bit with no aggregate effect. It’s a feeble attempt to try and ignite mass market spending. What is crazy to me is that there are good and bad deals all year round, but some people treat Black Friday as the one over-the-top bargain hunting event of the year. Why not be a smart shopper all year round?”

Kahn notes,however,that the midnight or early Friday morning openings “are generally promotional opportunities – which are different from regular sales…. Sometimes it is about innovative new ideas or brands,like Kohl’s with their very successful J-Lo/Mark Anthony promotions or Target’s Missoni [collection]. Other times, it is planned pricing promotions that often have a time limit, which provides a ‘scarcity’ incentive — i.e.,get to the stores on time,or miss out on the deal. These are all … a part of the season strategy which is reflected in pricing decisions,inventory decisions,merchandising decisions,etc.”

If retailers are doing a good job managing their inventory to forecasted demand,she adds,“then these scheduled planned promotions will be all that shoppers see. But,if the shopping trends are not living up to forecasted levels,there is excess inventory,and we might see ‘unplanned promotions’ very close to Christmas day as retailers try to get rid of excess inventory.”

As for the effect of Thanksgiving creep on store employees, Wharton marketing professor Cassie Mogilner thinks that the trend towards earlier and earlier hours suggests “an unfortunate slide towards losing yet another holiday to gross consumerism. If many of the retailers open their doors on Thanksgiving, then yes, these stores will lose any competitive advantage. For the sake of their employees and for the expressed values of the company, I would recommend to stores that they differentiate themselves by not following the crowd, and that they be explicit about why they are not doing so.”

Consumers, Mogilner adds, appreciate brands that “share their values, connect to their emotions and are authentic. Caring about the well-being of employees and the preservation of this much loved, All-American holiday strongly conveys these sources of brand equity. If a store positions itself as wanting to foster the meaning of Thanksgiving … [including] spending time together with friends and family, I think there would be some value gained. This positioning should probably also convey a commitment to offering the same deals and access to those sought-after ‘steals’ the next day without cutting into precious family time.”

Kahn has a similar take. “Instead of joining in with other retailers racing to open earlier and earlier on Thanksgiving evening,the retailer could take the approach of saying,‘Let’s value family time and give thanks,’ and then say that in support of their employees and out of respect for the importance of giving thanks,they will not open at midnight Thursday, but will instead offer a special deal at noon on Friday. Something like that could differentiate a retailer in a positive way, and perhaps drive sales from other types of shoppers who might value this perspective.”

And what will Hoch be doing on Black Friday? “As an expert shopper,my rule is never go shopping on Black Friday unless it’s to buy groceries,” he says.  

A Seasonal Sales Shift: For Bargain Hunters, Retailers Make Every Day Feel like Christmas: Knowledge@Wharton

 

 

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Five Ways to Ride the Wireless Wave

Armed with powerful mobile devices, consumers and employees have become the force behind a wireless wave of change. Whether they are seeking discounted prices or looking to coordinate a sales campaign, these mobile end-users are growing impatient with companies that are still trying to control behavior and the sharing of information. Enterprises that fail to learn how to give up some of that control and innovate to meet the evolving needs of their constituents could soon find themselves in the back of the pack. There are five ways to ride this Wireless Wave, according to Todd Hewlin, managing director of TCG Advisors, a boutique consulting firm in Silicon Valley, and Scott Snyder, a senior fellow at Wharton, author of The New World of Wireless: How to Compete in the 4G Revolution and president and chief strategy officer of Mobiquity, a mobile strategy and applications development firm.

In their opinion piece published in Knowledge@Wharton, Hewlin and Snyder point out that the mobile phone was one of the key weapons of battle during the Arab Spring. “Fueled by the rapid proliferation of the mobile and social web, the Arab Spring demonstrates the collective power of technology-enabled citizens,” they write. “While the events of the Arab Spring are still making headlines, another less-publicized technology-enabled revolution is unfolding that also pits connected masses of people against large organizations trying to control them. This revolution is occurring in the business world, and the end-users who are rising up are consumers and employees. These end-users, equipped with powerful mobile devices, are enabling a new wave of disruptive innovation that is transforming the companies they buy from and work for.”

Hewlin and Snyder argue that if you “do not give your customers a way to easily compare and search for discounts on your products, they will use Red Laser or Amazon Price Check. If you do not give your sales team better ways to share knowledge and coordinate efforts, they will useFacebookor Flipboard. Fail to give patients a better way to manage their chronic disease, and they will use Welldoc or Patientslikeme. Mobile technology is creating both an expectation and impatience in users that never existed before. Immediacy is not just desirable; it’s fundamental to the mobile experience. If you fail to deliver on that expectation, impatience will grow – and you will risk losing the business of customers and the loyalty of employees.”   

They quote former Procter & Gamble CEO A. G. Lafley, who once said: “We have to strike the right balance between being in touch and being in control. The irony is the more in control we are, the more out of touch we become.”

To read the complete article, including a description of the five ways that companies can ride the wireless wave, go to: http://knowledge.wharton.upenn.edu/article.cfm?articleid=2860

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Private Equity Pushes East

Everybody it seems — from banks to corporations involved in consumer or business-to-business goods and services – is looking toward key emerging markets and Asia as the strongest areas of economic growth in coming years. You can add private equity firms to that list, too.

For these specialized investors, the booming economies in Asia and the developing world offer attractive investment opportunities – from health care to wireless technology, says Glenn Hutchins, co-founder and co-CEO of Silver Lake, a global private equity investment firm. He made the comments at the 2011 Wharton Private Equity and Venture Capital Conference, where he also added technology as a more general category for private equity investors to target.

“If you can position yourself in a growing part of the U.S. and the global economy, there is a very bright future ahead of you,” said Hutchins, whose firm has $14 billion in assets and offices in New York, California, Europe and Asia.

Despite that bright outlook, the economic drag of the financial crisis continues to make the recovery far weaker than those that have typically followed downturns in the U.S. and other developed parts of the world, Hutchins said. “Usually, the deeper down you go the steeper you come back.” But this time, the “bounce back is anemic by contrast.” Hutchins is a former adviser to President Clinton on health care and economic policy. He also is chairman of SunGard Corp., a software and technology services provider, and a director of companies including telecommunications provider MCI and TD Ameritrade Holding Corp.

The notion that recessions caused by a financial crisis tend to be much deeper and longer than the average recession has been documented going back a couple of hundred years by Carmen M. Reinhart and Kenneth Rogoff in their book, This Time Is Different: Eight Centuries of Financial Folly.

Looking five years ahead, Hutchins predicted the global economy will expand through 2015, with most of the growth coming in Asia and other parts of the developing world. Silver Lake is gearing up for this, he said. Employees are told, “You may not like the food. You may not like the jet lag. You may not like missing your kid’s soccer game, but you’ve got to go” to the emerging markets, particularly Asia. “Not only that, but we’re going to move you there.”

To read the full Knowledge@Wharton article about Hutchins’ views on the future of private equity and the global economy, see this article from the soon-to-be published, 2011 Wharton Private Equity Review: Battling Headwinds: Private Equity’s ‘Bright Future’ in Technology and Developing Economies.

And here is Knowledge@Wharton’s recent article on the economic outlook: The Economy: When Will Happy Days Be Here Again?

 

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CEO Pay: How Much Is Too Much?

CEO compensation at large U.S. corporations jumped 11% to $9.3 million on average last fiscal year, according to a new study sponsored by The Wall Street Journal. Some executives received stand-out amounts.  Philippe Dauman of Viacom, for instance, earned $84 million in the latest fiscal year, double the year-earlier figure. So, is the era of outsized CEO pay back? Martin J. Conyon, a senior fellow at Wharton’s Center for Human Resources considers this and related questions in this Knowledge@Wharton video interview.

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Water … Good Until the Last Drop

The world is running out of the fresh water needed to grow food and to provide the raw materials business needs to remain productive. The crisis is real and growing, yet remains largely hidden behind policies that have kept water relatively cheap. But this papering over of the cracks is beginning to wear thin.

According to a report by the 2030 Water Resources Group (“Charting Our Water Future”), just 20 years from now, global water requirements will be “a full 40% above the current accessible, reliable supply.”

One implication: “Companies that use water irresponsibly or pollute water sources will come under increasing attacks from the public and civil society,” noted a recent editorial in the Financial Times by Ran Sanghera of EIRIS, a not-for-profit provider of research on corporate environmental performance. Expect concerns about corporate reputations regarding water scarcity and water pollution to lead increasingly to “tougher regulation to protect water quality and caps on how much water businesses can withdraw, potentially limiting licenses to operate.”

Sanghera says that the era of cheap water for companies is ending, and that supply chains can be highly dependent on water resources, “which means the risks from water scarcity can be spread across the entire value chain.”

We’ve all seen the stories of rising global food prices, partly a result of severe heat and a drought last summer in Russia, the Ukraine and Kazakhstan. It will take time to determine whether the extreme weather there resulted from climate change as some observers contend, but one clear lesson, based on the spike in food prices, is just how much impact a water shortage can have.

With all of this comes a growing awareness about the value of water. But whether that awareness is spreading fast enough remains an open question. The use of fresh water has more than doubled over the past 50 years, and many fear that we are coming close to a frightening breaking point, a world where chronic water shortages for farmers, businesses and people is the norm. Some experts even see international conflict emerging over access to dwindling supplies.

Some progressive high-volume corporate users of water understand these issues and are “doing good work, sometimes even more than the governments in host countries where the plants operate,” says Stanley L. Laskowski, a lecturer at the University of Pennsylvania. Robert Giegengack, professor emeritus in the department of earth and environmental science at the University of Pennsylvania and also a faculty member of the Initiative for Global Environmental Leadership at Penn/Wharton (IGEL), agrees: “Corporations are starting to get it” when it comes to water conservation.

But while some of their objectives, such as being “water neutral” and using “footprinting” — tracking water use through the supply chain — are ambitious, what is being done to achieve them? Are these goals realistic, and will they have enough impact?

Knowledge@Wharton, in cooperation with IGEL, recently released a special report that addresses these questions: “Valuing Water: How Can Businesses Manage the Coming Scarcity?”

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One ‘Earthquake,’ Three Revolutions

30 St. Mary Axe — affectionately known as “The Gherkin” to locals — is, at 180 meters (590 feet), London’s sixth-tallest building. The structure is also the recipient of a number of design awards since opening in 2004 for its glass-domed design and eco-friendliness. It’s also one of the European Union’s 191 million buildings that author Jeremy Rifkin, who teaches in Wharton’s executive education program, predicts will be part of the next Industrial Revolution, one that must juggle the triple repercussions of the global financial crisis, an energy crisis and climate change.

It was appropriate, then, that Rifkin was at The Gherkin on Tuesday evening to celebrate the 10th anniversary of the alliance between Wharton and INSEAD, and to discuss what he has described in his growing collection of books, essays and interviews as a “post-carbon Third Industrial Revolution.” According to Rifkin, every new economic era in modern history begins with the convergence of new trends in communication and in energy. The first Industrial Revolution brought the wider use of printing presses and greater literacy, along with coal, steam and rail; the second combined the telegraph and telephone with the internal combustion engine and oil.

To describe why we’re on the cusp of a third one, Rifkin began with one of today’s hottest topics: Oil. He argued that trouble was brewing well before the current unrest in the Middle East. With oil prices steadily climbing and fossil-fuel supplies looking increasingly unlikely to meet supply, the big “earthquake” came in July 2008 when oil hit $147 a barrel as food prices skyrocketed following droughts and floods, sparking riots around the world. “We have oil at $147 a barrel, we’re in a long, protracted endgame with fossil fuels and we have climate change affecting agriculture infrastructure,” Rifkin said. And the collapse of the financial markets 60 days after the 2008 spike was simply the aftershock. Combined with the following year’s collapse of the Copenhagen climate change summit among the world’s political leaders, it struck Rifkin that the next revolution was on its way.

Where does The Gherkin come in? In anticipation of the Third Industrial Revolution, Rifkin has been working with the E.U. to develop the “pillars” of a new renewable energy regime. “We need a new economic vision, a new economic game plan for the world, that’s doable, pragmatic, that can be put in place in less than two generations, [and that is] equally applicable in the developing world as the developed world,” he said. One pillar in Rifkin’s plan is the use of buildings as “power plants.” He said buildings today consume one-third of all energy used worldwide and are the number one cause of climate change. With better design, however, buildings — from homes to offices to shopping malls — could meet energy needs by collecting and generating renewable forms of energy — from the sun or wind, for example — and then sell any surplus supplies.

Along with developing new ways to store all that new energy and promoting electric vehicles, another pillar of Rifkin’s plan involves “inter-grids.” Similar to how the Internet enables individuals to develop and share information, off-the-shelf technology will allow businesses and homeowners to develop inter-grids and share energy. As for today’s power suppliers, rather than being disintermediated, they will have a new business role in helping their clients to manage energy across supply chains. The big hitch: For his Third Revolution plan to work, Rifkin said, all these pillars need to happen simultaneously

“Delirious stuff” is what one commentator on the Internet called Rifkin’s vision. The reaction from some members in the audience at The Gherkin was more polite, but no less doubtful. What about transmission and distribution issues, asked one energy-sector executive, adding, “We can’t make 191 million buildings go south-facing suddenly.”

Rifkin partly agrees with skeptics that what he is proposing is no walk in the woods. It won’t be easy, he said, but judging from some of the gloomy scenarios for the global economy, there might not be a lot of choice. Even Rifkin has his doubts. “We are on the verge of a Third Industrial Revolution — a new convergence of communications and energy,” Rifkin noted. “But I just don’t know if we’ll get there on time.”

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