Tag: Walmart

Preventing More Tragedies in Bangladesh

Today, May 15, is the deadline set by IndustriALL Global Union of Geneva, Switzerland, for global retailers that source products from Bangladesh factories to sign an agreement ensuring safety for the country’s workers. The initiative follows a factory building collapse near Dhaka on April 24 that claimed 1,127 lives. The Rana Plaza building housed five garment factories where approximately 3,500 people were employed. 

The dozen large global European and U.S. retailers that have signed on so far account for nearly 1,500 of Bangladesh’s 5,000 garment units. Large retailers like Walmart (which has already blacklisted close to 250 factories it found unsafe) and Gap — both of which source from that country — have stated they will develop their own factory safety plans.

 According to Janice Bellace, Wharton professor of legal studies and business ethics, multiple safety agreements could prove difficult to implement. Edwin Keh, a lecturer in Wharton’s operations and information management department, adds that retailers should slow down their business operations in Bangladesh and more thoroughly study the problems that industries there face. 

Bangladesh is the world’s second largest maker of outsourced garments after China, and its $20 billion garment industry accounts for four-fifths of its total exports. Yet, its four million garment workers earn an average $38 monthly and work in mostly unsafe buildings under deplorable conditions. Government fire safety inspectors recently determined that 943 of the 3,197 factories they visited are risky or substandard. 

Six months before the Rana Plaza tragedy, the International Labor Rights Forum had tried to persuade Western retailers to sign a fire and building safety agreement covering their outsourced factories. PVH, which owns the Calvin Klein and Tommy Hilfiger brands, and Tchibo of Germany signed at the time, but other retailers shied away. In recent days, many others have signed on, including H&M of Sweden, Marks & Spencer, Primark and Tesco of the U.K., Spain’s El Corte Ingles and Italy’s Benetton.

Under the legally enforceable agreement, retailers will finance independent factory safety inspections and mandatory repairs and renovations, make reports public, allow workers a say in safety conditions and stop sourcing from those factories that do not meet specifications.

Walmart’s safety plan, as described in an article in The Wall Street Journal, is one that “is billed as a commitment, but [that] is different from the legally-binding pact meant to prevent disasters” like last month’s building collapse. Wal-Mart’s approach, according to the article, includes hiring an outside auditor to inspect 279 Bangladesh factories and publish its findings by June 1. If violations are found, Walmart said “it will require factory owners to make necessary renovations or risk being removed from its list of authorized factories.” 

Split in the Ranks 

Some other U.S. retailers, including Sears, Macy’s and J.C. Penney, prefer their own safety plans or are undecided about an industry-wide agreement. The National Retail Federation, a trade group based in Washington, D.C., discussed a possible accord among its North American member retailers, according to a Reuters report.

 Multiple agreements would be “a major mistake,” according to Bellace. Small garment firms supply a significant number of retailers and would find it difficult to cope with many different agreements, she says. She advises retailers to form a consortium, create monitoring mechanisms, and hire and train inspectors. She doubts if many companies would have the resources of a large retailer to participate in factory safety agreements. PVH has agreed to contribute $2.5 million for factory safety improvements under the new plan, while Gap has separately promised $22 million for factory improvements.

 “The pact will have little impact unless a substantial percentage of retailers and brands sign on,” Bellace says. “Otherwise, the small garment companies will simply do business with those that are the easiest on them, [as in] not requiring much, and doing ineffective monitoring” or none at all. Scott Nova, executive director of the Washington, D.C.-based Workers Rights Consortium, a labor rights monitoring group backing the agreement, disagrees. “If you have a program on the ground with competent inspectors, it is absolutely possible,” he told Knowledge@Wharton Today

A Train Wreck Years in the Making 

Keh, who earlier headed Walmart Global Procurement, likens the Bangladesh tragedy to “a slow moving train wreck that has been years in the making.” His snapshot of the country’s problems: It is poor and agrarian, with underdeveloped infrastructure, an overstretched power grid and an unhelpful legal structure. Fire codes, building safety and working condition rules are inadequately addressed and not always enforced. Corruption is another factor. 

Bangladesh’s problems with factory safety may be the “unintended consequence of good intentions,” says Keh. Its apparel industry grew “too fast for its own good” as the European Union granted Bangladesh favorable duties for its exports. Its low wage levels lured U.S. brands, and rising wages in China helped it get even bigger volumes “as manufacturers chased the lowest needle,” he adds. 

Keh labels the latest safety agreements “stopgap” and calls for “a more complete code of conduct” for companies doing business in Bangladesh. He advises Western companies to slow down business volumes with Bangladesh to “a sensible level,” while they undertake a full assessment of the most serious issues. 

Bellace says the International Labor Organization can help set standards in Bangladesh’s garment industry, and employers could demand minimum standards and rigorous inspections. Labor unions have already helped regulate this “difficult-to-regulate industry.” She recalls the 1911 fire at Manhattan’s Triangle Shirtwaist Factory that killed 146 workers, mostly Jewish and Italian immigrant women. The outrage that followed led to a push for new legislation from the International Ladies Garment Workers’ Union.

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Why Walmart Is Enlisting Veterans

walmart newWalmart’s announcement yesterday that it would offer jobs to veterans may well be a good business move as well as a way to bolster its recently tarnished image. A strike last October by Walmart workers in California extended to the day after Thanksgiving at locations across the U.S. The protests were chiefly over wages and working conditions.

Walmart said it would offer a job to any honorably discharged veteran in his or her first 12 months off duty. It expects to hire up to 100,000 veterans in the next five years. “Hiring a veteran can be one of the best business decisions you make,” said Bill Simon, the company’s U.S. president and CEO, in yesterday’s announcement. He noted that veterans have a record of performance under pressure, and are quick learners and team players. He also sees them as “leaders with discipline, training and a passion for service.” Walmart today needs the “seriousness and sense of purpose that the military instills,” he added.

Peter Cappelli, director of Wharton’s Center for Human Resources, feels veterans bring “personal discipline.” Matthew Bidwell, Wharton management professor, rates Walmart’s move as a “great initiative” from a company with reputation issues. Below are excerpts of comments from Cappelli and Bidwell on Walmart’s announcement:

K@WToday: Are there good business reasons for a company to hire veterans, or does it serve mostly as a public relations gesture?

Cappelli: It does both. The jobs Walmart has are not ones that require a lot of skill. What they require is personal discipline, and veterans are more likely to have that.

Bidwell: I think it is a PR gesture and something that may well support the business. Veterans may often have developed important skills in the military, and they represent an important pool of labor. Walmart’s size combined with its high turnover rate mean that it always needs to hire large numbers of employees. Going to veterans as an important source makes sense. Of course, they would have been hiring a lot of veterans anyway. What is interesting is that it is offering to hire any veteran who wants a job. That’s what is eye catching here. 

K@WToday: Do veterans bring some special qualities? Are they particularly suitable for functions like HR or quality control? 

Cappelli: I don’t think Walmart is thinking about [tying] all its jobs to this promise. I’m sure it refers to front-line workers in stores. [“Most of these jobs will be in Walmart stores and clubs, and some will be in distribution centers and the Home Office,” says the Walmart statement.] 

Bidwell: Obviously the military trains very well for some roles. It’s worth remembering how broad the military is, though, in terms of all the jobs that it encompasses. That makes it quite hard to generalize. 

K@WToday: Is there a downside, however small, to hiring veterans? 

Cappelli: None that I see. Veterans are like other people, just pre-screened and given experiences that create personal discipline. There are veterans who have problems associated with combat, but there are non-vets with problems as well. 

Bidwell: None. One other point: This is a great initiative by Walmart, but/and it comes from a firm that generally has a poor reputation on employment issues. On the one hand, this could help to improve its image. On the other hand, it would be even better if a firm that was known for treating its employees better was showing this interest in veterans. 

K@WToday: Will veterans need special training to work in the corporate sector? 

Cappelli: There isn’t a lot of training in these jobs, for veterans or non-veterans. 

Bidwell: Corporate life and the different nature of authority and obedience can take some getting used to. Most people, however, don’t have too much trouble with that.

 

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Can Walmart Make Us Thinner?

man eating junk foodWith approximately 65% of Americans either obese or overweight, it would seem that a push for healthier eating by a behemoth like Walmart would go a long way towards helping people shed some unwanted pounds. Will it?

Walmart announced last week that it will reduce, by 2015, the sodium content of thousands of packaged food items by 25% and added sugars by 10%, and that it will remove all industrially produced trans fats. The company has also said it will make healthier choices more affordable – saving customers about $1 billion per year on fresh fruits and vegetables – by improving the efficiency of its supply chain.

“Ultimately, Walmart can’t control what consumers eat, but it can influence the set of options from which consumers make food choices,” says Wharton marketing professor Patti Williams. “To the extent that these options are healthier, consumers have more opportunities to eat a healthier diet.” Still, it’s not a slam dunk. “If processed foods, even with lower sodium and sugar, are cheaper or more efficient for consumers than fresh foods,” Williams adds, “this [new initiative] may not result in the kinds of changes” that society needs.

Then there is the taste question. Can consumers come to love food with less salt and sugar? Linda Sartor, a diabetes nutritionist at the Penn Rodebaugh Diabetes Center, thinks they can. “It takes at least a week or two for our taste buds to make the adjustment,” she says. “But it can happen. It’s just a matter of the average person being  willing to give it a shot.” Many people don’t realize that for those who are significantly overweight, “it can take as little as an eight-pound weight loss to really bring down cholesterol and blood pressure which can make a huge difference in health care costs, medications and quality of life.”

Walmart shoppers, many of whom are working class, often haven’t had “access to healthier foods at a fair price,” Sartor adds. “The company is saying that these people deserve the same healthy food as those who can afford specialty items.” An earlier effort five years ago to sell more organic foods at affordable prices, however, fizzled. Questions were raised at the time as to whether the company could lower organic food prices enough to appeal to its shoppers, and whether its supply chain system could handle the unique challenges of organic food distribution.

Can the company, which had sales last year of $408 billion and employs 2.1 million people in 8,400 stores around the world, be doing anything else? “They could always offer discounts on their exercise equipment,” says Sartor, and they could also make sure that fresh fruits and vegetables are available in all Walmarts, which isn’t the case today.

Overall, says Williams, Walmart is “to be commended.” Obesity and poor nutrition are “serious issues that need to be addressed; having such an enormously important food retailer begin to make changes in this area is tremendous. It will have ripple effects throughout the category.”

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