Tag: Thanksgiving

A Day to Give, not Spend

Consider it the antidote to Black Friday, Small Business Saturday and Cyber Monday.  A national coalition of organizations and individuals wants to brand today – the first Tuesday after Thanksgiving – as #GivingTuesday, an opportunity for people to give, not spend, as they enter into the holiday season.

According to the #GivingTuesday website, “more than 2,000 partners have come from all 50 states of the United States, and are either registered charities [a 501(c)3] with a specific #GivingTuesday initiative, or they are for-profit businesses, schools, religious or community groups who have committed to spearhead a project that will benefit at least one 501(c)3.”

The initiative’s sizeable list of participants ranges from The United Nations Foundation, The American Red Cross and Microsoft to The Economist, Groupon and Mashable, to name a few. The list also includes animal shelters, Big Brothers Big Sisters organizations, performing arts centers, city mayors and New York’s 92nd Street Y – a major catalyst behind the movement.

One wonders, however, how successful this initiative will be, given shoppers’ stretched budgets, their continuing focus on finding the best deals and the fact that many other charitable groups use this time of year to ask for donations.

Wharton marketing and psychology professor Deborah Small applauds the concept. “In general, #GivingTuesday is a good idea,” she says. “Although personal budgets may be constrained due to holiday shopping, charitable giving does go up at the end of the year. This could be due to associations between the holiday season and charitable giving, which I believe is what #GivingTuesday is trying to capitalize on, but it could also be due to tax incentives. People want to get in their donations by the end of the year to get the deductions.”

In terms of the recession, “charitable giving has gone down in absolute terms, but not relative to GDP,” Small adds. “In other words, people are spending less on charity just as they spend less on most discretionary purchases because they have less. However, they are not becoming stingier – i.e, giving a smaller proportion. This could be because social needs are more pervasive when the economy is weak so people feel a greater desire and responsibility to help others.”

According to Katherina Rosqueta, executive director of Penn’s Center for High Impact Philanthropy, the period between Thanksgiving and New Year’s has “historically been one of most active times of the year for philanthropic giving. So in some ways, #GivingTuesday is not really creating a new tradition; it’s highlighting a tradition that has long existed.”

What’s interesting, she says, is that people’s generosity remains alive and well, despite the recession. She points to the fact that donor advised funds – those specifically set aside for charitable giving – continue to increase in assets. Also, perhaps because of the recession, people want to make sure that their giving “actually makes a difference….  If you don’t have as much to give, you want to be smart about where [you donate]. This ability to have more confidence that what you are giving really matters is more in the forefront because of the recession.”  

Several studies have shown that, for individual donors in particular, “the information they value the most — and that is still not as available as they would like — is information around the effectiveness of their gift,” Rosqueta notes, adding that #GivingTuesday “provides an opportunity for people to make the case around what are some of the smartest philanthropic [opportunities] available to donors. Because of this initiative, maybe people will think, ‘Okay, today might be a good time for me to make a gift.”

The only downside to #GivingTuesday, Rosqueta suggests, would be if “it gets too noisy, so that donors no longer trust the information they receive. If voices like ours — which focus on bringing money to organizations and models that have evidence of impact — get drowned out by marketing, and people then tune out, that would be unfortunate. But the more that organizations are encouraging giving and actually providing solutions for people to consider, the more successful this can be.”

Wharton marketing professor Stephen Hoch is somewhat less hopeful. “I think this event is going to be buried by all the worthless media attention on Black Friday and Cyber Monday and so will receive little traction with the media, which is important in getting any attention from the public,” he states. “Moreover, I think that the entire Black Friday pseudo-sale is losing steam; it is so over the top at this point. It won’t be going away, but it will become more passé, since retailers can only open so early and there can only be so many door buster offers. My own view is that smart shoppers would be better off not shopping this past weekend and waiting for the inevitable markdowns if they really are interested in bargains.”

All non-profits struggle with fundraising, Hoch says, “but it is worse since the recession because once people start cutting back on their giving, it is not that easy to get them back into the giving groove.” At the same time, he adds, “I see no downside to trying this for either the organizers or the partners.”

 

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Black Thursday, Anyone?

Target, Best Buy and Macy’s, among others, are doing it; J.C Penney isn’t, and Walmart is doing it in spades.  

The “it” is the move by some stores on Black Friday to push the boundaries of consumerism farther than ever before. While retailers for years have opened their doors in the early hours (think 4 a.m.) on Friday,the day after the Thanksgiving holiday,this year they are opening at midnight Thursday,or,in the case of Walmart, at 10 p.m. that night.

According to an article in The New York Times, however, a number of shoppers are antagonized, rather than energized, by the earlier hours. Some resent the pressure to leave their Thanksgiving dinners in order to get in line for sales and special offers. Others, the article says, claim the early hours are exploiting employees who have no choice but to work the shifts that their bosses demand.

So why not just succumb to the inevitable and open stores all day on Thanksgiving?

“Certainly,it doesn’t take too much to get there,” says Wharton marketing professor Barbara Kahn. “One retailer opens at midnight, everyone copies; then they open at 11 p.m., everyone copies and before you know it, Thanksgiving Thursday becomes like other Thursdays – except presumably some of the ‘hot sales’ prevail that we don’t necessarily see on other Thursdays.”

And just how effective is this race to the early hours for retailers hoping that buyers spend enough on Black Friday to help them “get in the black” (hence the name “Black Friday”) for the holiday season? “Anything retailers can do to create excitement and get consumers into the stores to shop will be helpful,” says Kahn. “If retailers are able to get a jump on their competitors,and get the deal-prone shopper into their store rather than into [another's], it’s an advantage for that retailer. Unfortunately,however,if it’s a good idea that is gaining attention from the media and from shoppers,other competitors feel forced to copy – which is exactly what has happened. Then no retailer has a particular advantage. All that [means] is that the shopping time table has moved earlier for everyone.”

Marketing professor Stephen Hoch agrees. “I see no upside for anyone now that most retailers have matched competitors’ early — or is it late? — openings,” he says. “In total, all that this retailer arms race does is shift sales around a little bit with no aggregate effect. It’s a feeble attempt to try and ignite mass market spending. What is crazy to me is that there are good and bad deals all year round, but some people treat Black Friday as the one over-the-top bargain hunting event of the year. Why not be a smart shopper all year round?”

Kahn notes,however,that the midnight or early Friday morning openings “are generally promotional opportunities – which are different from regular sales…. Sometimes it is about innovative new ideas or brands,like Kohl’s with their very successful J-Lo/Mark Anthony promotions or Target’s Missoni [collection]. Other times, it is planned pricing promotions that often have a time limit, which provides a ‘scarcity’ incentive — i.e.,get to the stores on time,or miss out on the deal. These are all … a part of the season strategy which is reflected in pricing decisions,inventory decisions,merchandising decisions,etc.”

If retailers are doing a good job managing their inventory to forecasted demand,she adds,“then these scheduled planned promotions will be all that shoppers see. But,if the shopping trends are not living up to forecasted levels,there is excess inventory,and we might see ‘unplanned promotions’ very close to Christmas day as retailers try to get rid of excess inventory.”

As for the effect of Thanksgiving creep on store employees, Wharton marketing professor Cassie Mogilner thinks that the trend towards earlier and earlier hours suggests “an unfortunate slide towards losing yet another holiday to gross consumerism. If many of the retailers open their doors on Thanksgiving, then yes, these stores will lose any competitive advantage. For the sake of their employees and for the expressed values of the company, I would recommend to stores that they differentiate themselves by not following the crowd, and that they be explicit about why they are not doing so.”

Consumers, Mogilner adds, appreciate brands that “share their values, connect to their emotions and are authentic. Caring about the well-being of employees and the preservation of this much loved, All-American holiday strongly conveys these sources of brand equity. If a store positions itself as wanting to foster the meaning of Thanksgiving … [including] spending time together with friends and family, I think there would be some value gained. This positioning should probably also convey a commitment to offering the same deals and access to those sought-after ‘steals’ the next day without cutting into precious family time.”

Kahn has a similar take. “Instead of joining in with other retailers racing to open earlier and earlier on Thanksgiving evening,the retailer could take the approach of saying,‘Let’s value family time and give thanks,’ and then say that in support of their employees and out of respect for the importance of giving thanks,they will not open at midnight Thursday, but will instead offer a special deal at noon on Friday. Something like that could differentiate a retailer in a positive way, and perhaps drive sales from other types of shoppers who might value this perspective.”

And what will Hoch be doing on Black Friday? “As an expert shopper,my rule is never go shopping on Black Friday unless it’s to buy groceries,” he says.  

A Seasonal Sales Shift: For Bargain Hunters, Retailers Make Every Day Feel like Christmas: Knowledge@Wharton

 

 

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