Focus On: Mauro F. Guillen

Mobile Banking: The Next Big Thing Is Finally Here

After years of over-promise, mobile banking has hit a tipping point. With streams of customers in developed and developing countries alike growing swiftly, new business opportunities are pitting banks against tech companies, retail giants and others for control of the electronic wallet.

The Aite Group projects that, with rising smartphone use driving more consumers to mobile banking in the U.S., the number of people who will tap their bank account with a mobile device will rise from 33 million in 2012 to 96 million by 2016 – a 30% annual growth rate. The number of mobile bank customers will double over the next two years alone.

Mobile money is “not the next big thing — it is already a big thing,” says Tracey Weber, Citigroup’s managing director for consumer Internet and mobile banking in North America.

In developed countries, where smart phones increasingly prevail, banking and related services can go beyond simple transactions to include managing portfolios, retirement accounts and the like. What’s more, in the United States alone there are some 75 million people who either have no bank account or rely on nonbank services (such as pawn shops and payday loans) to get by. Many have some kind of mobile phone and so are potential mobile banking customers.

Yet, some of the most profitable gains for mobile banking will come in the developing world. In some countries, notably in Kenya, basic mobile phones have leapfrogged the substandard physical branch-banking system.  “We’ve gotten to the point where, in some countries, more people use phones for banking than use banks,” says Mauro Guillen, a management professor at Wharton. Kenya is one of them. More than half of the country’s 22 million adults use phone apps to do banking — twice as many as have bank accounts.

According to the World Bank, worldwide there are 1.8 billion people who have a mobile phone but no bank account. Millions of these people will be linked for the first time to the financial system by mobile-money applications. Notes Steven Lewis, lead analyst for Ernst & Young’s global banking and capital markets team, many millions of people in the emerging world are expected to join the middle class in the next few decades. The company — bank or telecom, or partnership — that brings them into mobile banking today stands to gain a long-term payoff in the future. “I would bet money that many will be upgrading to a smartphone before they get a bank account.”

As with any revolution, the old order is giving way to a new one, and banks are just one group of players on the mobile-money battlefield. Telecommunication companies, Internet and technology firms, retailers, and others are also in this fight. Factor in the marketing value of the data that can be gleaned from mobile transactions, and it’s clear why the new players could compete and win in this disruptive new digital space.

To delve into the future of mobile banking in more depth, Knowledge@Wharton this week published a free e-book (enhanced with videos), titled Mobile Banking – Financial Services Meet the Electronic Wallet. The book, sponsored by Ernst & Young, is available through Amazon Kindle, iBookstore, Nook and the Samsung Hub.

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Zone of Despair

120810_unemploymentThe downward march of the 17-member-country eurozone economy continues with record unemployment figures – a grim reminder that austerity measures have yet to bottom out. Where that bottom is remains elusive, but pessimistic analysts suggest the region could face another five years of sluggish growth – or worse – if current policies continue.

Unemployment was at 12% in the eurozone in February, with 33,000 more people out of work than a month earlier (the rate was 10.9% in February 2012). Eurozone officials expect the rate to rise to 12.2% before the year is out. Recently released manufacturing figures were down across the board in the region too, suggesting that the general downturn could become worse in the second quarter.

What’s more, Spain just announced that growth this year will be even slower than recently predicted. Government officials there now acknowledge that the economy is likely to decline by 1%, vs. the 0.5% forecast earlier this year, putting them in line with Spain’s central bank forecasts. Unemployment is Spain is now at 26.3%, with youth unemployment at nearly 56% (and over 60% in many parts of the country). In France, the unemployment rate – at 10.8% — is the highest since the monetary union was set up.

In the Netherlands, the head of the Dutch Central Planning Bureau (CPB) — the nation’s official economic forecasting agency — is the latest critic to suggest that austerity (cuts in government spending) does more harm than good in so-called balance sheet recessions. Such recessions occur when there is a major collapse in asset prices, such as real estate, which leads consumers and businesses to pay down debt, thus drastically shrinking spending — and the economy. This is what Europe has been undergoing since the financial crisis hit. Critics of austerity contend that cutting government spending at such a time is counterproductive and is causing the mix of recession and Depression underway.

Coen Teulings, CPB head, told the Financial Times that “the Dutch government’s inability to acknowledge the damage done by austerity despite mounting evidence is a case of ‘cognitive dissonance,’” given “a consensus among macroeconomists that cutting deficits does much more economic damage than usual during so-called ‘balance-sheet recessions.’” Even the International Monetary Fund – in the past a relentless supporter of austerity policies as a way of righting sinking economies — has acknowledged recently that such policies can damage an economy far more than was previously understood.

So, in the wake of the banking troubles in Cyprus and the political stalemate in Italy, which for weeks has been unable to form a government because of differences over austerity policies, what does the immediate future for Europe look like?

Expect “more of the same,” says Wharton management professor Mauro Guillen. “Austerity will prolong the recession. Germany should stimulate its economy and increase wages. The ECB should allow slightly higher inflation.”

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When Banks Outweigh an Economy

Supersized financial systems are the elephant in the boat when they become five to 10 times larger than the economy in which they operate. Can such arrangements be made to work, or are they structurally doomed? Wharton management professor Mauro Guillen says that without the right rules in place, such countries are skating on thin ice.

Related Videos:

Is Cyprus a Game Changer?

Does Germany Want to Split-up the Eurozone?

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Does Germany Want to Split-up the Eurozone?

Germany’s recent stances on eurozone financial crises – particularly in Cyprus – could be seen on some level as an unspoken desire to split the currency union in two, or force some countires to break away. Just what are Germany’s true intentions? Wharton management professor Mauro Guillen offers his views.

Related videos:

Is Cyprus a Game Changer?

When Banks Outweigh an Economy

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Is Cyprus a Game Changer?

Eurozone officials stumbled badly when they sought to confiscate some of the savings of small depositors in Cyprus to finance a bailout. The move uncovered big cracks in eurozone finances that officials hoped had been papered over. Wharton management professor Mauro Guillen assesses the systemic risks.

Related videos:

Does Germany Want to Split-up the Eurozone?

When Banks Outweigh an Economy

 

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Why Banks Should Treat Their Customers as ‘Citizens’

Banks have had a difficult time in the recent global economic crisis. In addition to closings and government bailouts, their image has taken a beating. This will have serious consequences in the long term, many analysts say. The way forward is to empower the bank customer, says Enrique Goni, CEO of Caja Navarra, a savings bank in Spain, in this conversation with Wharton management professor Mauro F. Guillen.

To read a transcript from this video, see: Caja Navarra CEO Enrique Goni: ‘Banks Must Treat Customers as Citizens’

 

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Catalonia’s Risky Gamble

The push by Artur Mas, the president of Catalonia, for a referendum on the secession of the wealthy northeast region from Spain, could severely undermine confidence in Spain and add to a “massive concentration of risk,” according to Wharton management professor Mauro Guillen. Spain’s central government says it would be illegal for Catalonia to secede, but Mas already has asked the European Union to tell Madrid not to use the Spanish army to halt Catalonia’s push for independence. Guillen discusses the challenge in this Knowledge@Wharton interview.

Professor Guillen offers his thoughts about austerity and the chances for a bailout of Spain in this video: Spain Sputters as a Bail-out Moves Closer

He discusses the failure of European austerity and some possible solutions in this video: Searching for a Way Out of Europe’s Dead-end Austerity

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Searching for a Way Out of Europe’s Dead-end Austerity

The unemployment rate in the eurozone hit a record 11.6% in September — up from 11.5% a month earlier — it was announced Wednesday. Last week, it was Spain hitting a record 25% jobless rate. There is increasing agreement by economic observers that austerity is failing badly as a remedy for the region’s economic problems, but governments can’t seem to agree on an alternative, says Wharton management professor Mauro Guillen. He suggests possible solutions in this Knowledge@Wharton interview.

Professor Guillen offers additional thoughts about austerity and the chances for a bailout of Spain in this video: Spain Sputters as a Bail-out Moves Closer.

He discusses the risks involved in a possible secession from Spain in Catalonia’s Risky Gamble. 

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