Category: Managing Technology

Venture Capital Is Fueling Clean Tech

Early stage venture capital increasingly is a key source of finance for clean tech and clean energy, says Andrew Chung, a partner at Khosla Ventures, a venture capital firm that focuses on both areas. In this interview with Knowledge@Wharton, he discusses how clean tech is set to grow quickly over the next decade, the challenge of government subsidies and how solar technologies are reaching cost parity with oil, along with other topics. “We exist on an electricity generation infrastructure and a transportation fuel infrastructure that’s been around for 50 years…. Some of the newer folks in venture capital are really trying to … reinvent and change that and redefine the paradigm.”

Download a transcript of this interview with Andrew Chung of Khosla Ventures

 

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The Latest Cell Phone Innovations: Breakthroughs or Busts?

Do you ever wish your cell phone was waterproof? Or that you could use it to project videos and images on a wall? If cell phone manufacturers are right — and they are banking on it — then yes, you do.

At the recent World Mobile Congress in Barcelona — the world’s biggest annual mobile trade show — Fujitsu introduced its new waterproof phone, while Samsung launched the Galaxy Beam, which has a built-in projector that can show 50-inch-wide videos on a blank surface. Two manufacturers in particular made headlines with their latest innovations: Nokia showed a phone that incorporates a 41 megapixel camera — which places it on a par with vastly more expensive cameras — and Chinese cell phone maker Huawei displayed what it says is the world’s fastest phone — the Ascend D — which incorporates twice the processing power of current devices.

Other innovations included bigger displays, super tough “gorilla glass” screens and wireless chargers. CNN’s website offers a slideshow featuring many of the gadgets introduced at the show.

While there was an abundance of hype surrounding the new bells and whistles, the question remains: Will consumers bite?

Some cell phone technology and application breakthroughs “make sense,” according to Wharton operations and information management professor Eric Clemons. “A voice-activated assistant is a good thing while driving,” he notes, referring to Apple’s newest technological addition on its iPhone 4S. “Let’s hope ‘Siri’ gets good enough to work properly.”

But Clemons isn’t so sure about the 41 megapixel camera included in Nokia’s 808 PureView phone. “That is finer than the resolution of a real SLR lens” that a professional photographer might use, “and surely finer than the resolution of a phone camera lens. I think we expect a phone to have a decent camera, a decent battery life, decent memory and not much more.”

Wharton director of new media Kendall Whitehouse says that Nokia’s camera “strikes me as a valuable feature for a particular segment of the market,” since many people depend on the use of their phones as cameras instead of carrying both devices. But on the whole, the latest gadgets and applications on display at the World Mobile Congress seem to represent “a fight to control the high-end of the market, which tends to exert the greatest influence over the app development ecosystem,” he notes. Early adopters may be most interested in the kinds of innovations that come out of such events, because these consumers “are reluctant to purchase a phone that doesn’t incorporate the latest technologies” — regardless of whether they intend to make use of them.   

According to Whitehouse, one truly useful innovation would be for cell phone manufacturers to figure out how to extend battery life. After all, video projectors, faster processors and other technology “advances” all take a toll on batteries, which already often need charging at least once a day. 

And what functions would Clemons not want to do without on his own phone? “Skype and the alarm clock,” he says. “But then, I always take my iPad along for everything else.”

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Facebook Deals in the Virtual, but Its Expansion Has Real Impacts

Attracted by the promise of jobs and tax revenue, most towns would offer significant economic incentives to attract a large corporate headquarters. But being the home base of a corporate giant like Facebook has its challenges, too. At least that’s the position leadership in the city of Menlo Park, Calif., are taking in asking the social media behemoth to consider compensating the city for some of the increased pressure the company’s expansion creates on civic services and the potential impacts it has on sales and property taxes. But Wharton real estate and finance professor Susan M. Wachter says the story is an example of the need to rethink city tax structures in an increasingly knowledge-based economy.

Three months ago, the rapidly expanding Facebook moved its headquarters from the Stanford Research Park in Palo Alto, Calif., to two sites in neighboring Menlo Park that formerly housed Sun Microsystems and Tyco Electronics. The social media company now wants to expand by building more office space at the former Sun campus, asking the city to nearly double the permitted employee count there from 3,600 to 6,600. A city study found that Facebook’s move will bring many benefits to the municipality, including $8 billion in construction spending and related jobs, new property taxes of $182,000 and sales taxes of up to $55,000 annually, according to the San Jose Mercury News.

But the expansion also creates potential stumbling blocks for the city. For one, Facebook’s online ad sales don’t bring in revenue from sales taxes. By contrast, the computers, components and other products produced by Sun Microsystems led to Menlo Park reaping sales taxes of up to $827,000 annually, or 15 times what it could get from Facebook, the Mercury News reported. The relatively high salaries paid to Facebook employees could increase the price of property in Menlo Park, but a California law called Proposition 13 will cap the property tax revenue the city could earn. Another worry expressed at recent city council meetings was that Facebook’s expansion will increase the pressure on civic services.

The story begs the question: Do cities need to revisit their incentives and job-creation programs in an increasingly knowledge-based economy? “There may indeed need to be a rethink of the reliance on sales taxes for goods as we move to more of a virtual world, where services are exchanged and knowledge is created,” Wachter notes. “The problem here is the reliance not on property taxes but on sales taxes.”

Facebook leadership has said the firm is willing to consider investing in some of the mitigating features city officials propose. Among them are payments to compensate for its relatively lower sales tax contributions, investments in affordable housing, and local bike trails and shuttle services to help alleviate traffic concerns. “Beyond that, it’s worth noting that Facebook didn’t go skulking around Silicon Valley demanding tax breaks or incentives,” San Jose Mercury News columnist Chris O’Brien wrote.

Wachter points out that it is not unusual for municipalities to negotiate with companies over the services and costs that will shouldered by the community and the revenue that will be brought in by the firm. Facebook’s proposed expansion could potentially benefit both Menlo Park residents and the company. “But there are costs that will be borne by Menlo Park and benefits that will accrue to Facebook,” she notes. “Thus, negotiations are in order.” An environmental impact assessment report due in late April is expected to help decide the course for Facebook’s expansion plans.

The debate over Facebook’s headquarters expansion underlines some ground realities as the virtual world advances, according to Wachter. “In the immaterial world of services that Facebook delivers, in the end, they deliver these services from real space,” she says. “Land and location matter.”

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An ‘F’ for Facebook Commerce?

Here’s a trend you might not expect: According to a report by Bloomberg, high-profile retailers like J.C. Penney, Nordstrom, Gap and Gamestop have quietly shut down their Facebook “stores” during the last year.

These “stores” are essentially apps that enable customers to view a retailer’s merchandise from the company’s Facebook page, select items and complete a sale without having to leave the social networking site. Allowing users to shop seamlessly while engaging in social media sounds good in theory — but the results have been poor.

One reason? Users have found it easier to navigate and make purchases through the retailers’ own websites. “Whereas [brand] websites can categorize and organize social media, blogging and other engagement devices in a form that is easily navigated and searched, this is not true of Facebook, where all relevant postings are listed in a linear order based on time of posting,” notes Wharton marketing professor Stephen Hoch. “My guess is that Facebook is actively working on how brands can better link their brand pages to their [own] websites.”

The Bloomberg article also notes that the retailers’ merchandise selections were the same on Facebook as on their own sites, offering little incentive for users to engage in shopping while socializing online. “It was like trying to sell stuff to people while they’re hanging out with their friends at the bar,” Forrester Research analyst Sucharita Mulpuru told Bloomberg. One executive the publication interviewed added: “I give so-called F-commerce an ‘F.’”

“Some platforms simply aren’t destined to support commercial activities,” says Wharton marketing professor Peter Fader. “Remember all the promise — and ultimate disappointment — associated with [merchandising in] virtual worlds such as Second Life? That wasn’t the first letdown of this sort, and Facebook won’t be the last.” 

Companies have had good reason to believe in the promise of “F-commerce.” With 845 million active users, it’s hard to overlook the social networking giant as a possible retail channel. What’s more, retailers have achieved some valuable brand-building through the site: Gap, alone, has 5.6 million Facebook “fans” for its Gap, Old Navy and Banana Republic pages, according to Bloomberg. “Brands clearly recognize that Facebook has incredible reach and can help them engage with a larger audience than the one already engaged with the brand’s internal website,” Hoch says. “It also seems to me that brands need to continue to invest in social media in advance of clear payout metrics, for future option value if nothing else.”

Retailers have an obligation “to dip their toes in the water, with the expectation that there will be as many misses as hits,” Fader adds. “The hope is that they can genuinely learn from each of these experiences, not only to put them in a better position to capitalize on the next emerging platform, but also to bring some of these [lessons] back to their core business. That’s just the way things work today, and it’s a pattern that will likely recur for years ahead.”

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Mobile Payments: Not a Game Changer Yet?

In March, PayPal will enable its users to pay through their mobile phones, tablets or iPads at 2,000 Home Depot stores across the U.S., and by the end of the year at 20 other national retailers. Mobile payments are rapidly gaining popularity, but large scale adoption will depend on consumer perceptions of security and the pricing of such services, according to Wharton faculty.

A subsidiary of online shopping portal eBay, PayPal last year exceeded expectations with $4 billion in mobile payments volume, and the company predicts that figure will reach $7 billion in 2012, company spokesperson Anuj Nayar told Knowledge@Wharton Today. Last November, mobile payments were 538% higher on Black Friday than on the same day in 2010, according to PayPal. The firm’s latest encouragement comes from a pilot program it launched in January at 51 Home Depot stores, mostly in the San Francisco Bay area.

Mobile payments are a small fraction of the net payments of $118 billion that PayPal put through in 2011. Even so, Shawndra Hill, a Wharton professor of operations and information management, finds PayPal’s mobile initiative “exciting,” although she doesn’t think it is “a game changer just yet.” Before wide scale adoption occurs among consumers, “mobile solutions need to prove that they are as secure as paying with credit cards or cash,” she says. Also, consumers will need to trust the brands offering these services, just as “they have had a long time to learn to trust credit cards.” Further, mobile payment options need to be more convenient and possibly cheaper than other avenues, Hill adds.

According to Wharton marketing professor Barbara Kahn, pricing of mobile payments will determine their popularity, especially when conventional credit cards also move to mobile formats. “The issue from the consumer point of view will be which form of mobile payment to use, just like we now decide which type of card to use,” she says. “Right now, the end user [usually] pays list price for the item regardless of what kind of card is used; sometimes there is a cash discount, or in some countries a fee for using a credit card. I would imagine all of these pricing issues are on the table now.”

Hill suggests that mobile payment processors could expand their market opportunity by offering lower transaction fees than credit cards. Also, the requisite infrastructure and standards for money transfers have to keep pace, she notes.

PayPal’s mobile payments option is part of its recently launched PayPal Wallet, which includes a card that allows offline payments at stores. With that, “consumers will choose if they want to swipe a card, use an app or tap their phone,” says Nayar. Others in the mobile payments space include Google Wallet, which stores customer credit card information on smartphones, and so-called NFC devices that can be used for electronic payments. (The Near Field Communications Forum is a group of companies — including Nokia, Sony, Samsung and Microsoft, among others — that is developing mechanisms for payments and other services across devices.)

Mobile payments are just one of many new options consumers will see this year, according to Scott Dunlap, PayPal’s vice president of emerging opportunities. “In 2012, we will see a rise in virtual currencies and the ability to use them to pay for ‘real’ goods,” he wrote recently in the online magazine Gigaom.com. “Imagine paying for groceries at Safeway with Facebook credits or using extra frequent flyer miles for that cup of coffee at Starbucks.”

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Happy Birds: Will Flying Robots bring You Personalized Air Mail Soon?

Like a mother bird bringing food to a chick, imagine tiny, flying robots delivering personalized air mail. The video below of the miniature flying devices – called nano quadrotors – offers some idea of the potential.

The video, made by the GRASP Laboratory at the University of Pennsylvania, shows researchers testing the small flying robots, and the results of this basic research could help improve human systems, such as air traffic control. Another idea for this technology is to use “small aircraft that can carry personalized payloads — drugs, biomedical products — to rural and undeveloped neighborhoods…,” says, principal investigator Vijay Kumar, a professor of mechanical engineering and computer information science at Penn.

The research group is drawing lessons in movement from flocks of birds, swarming insects and schools of fish, which might also help uncover patterns useful for crowd studies —  the design of “exits and hallways to ensure speedy evacuation in an emergency,” Kumar says.

Compared with, say, drones, which are large, pilotless aircraft, each of which requires a dedicated ground crew of five to 10 people, Kumar’s group is developing tiny, “highly maneuverable flying machines inspired by nature. They are autonomous and fly in groups. Only one person is needed to command large groups….” Many vehicles can be deployed in a swarm “to carry out a simple task — in this case, to form 3-D patterns — and to respond as a group to high-level commands — without a designated leader,” Kumar says. The innovations achieved have led to “new algorithms, novel vehicles, and a new paradigm.”

Kumar worked on the GRASP project with Alex Kushleyev, who holds a Master’s degree in electrical and systems engineering from Penn, and Daniel Mellinger, who will complete his Ph. D. in mechanical engineering and applied mechanics this spring. Penn’s GRASP Laboratory — the General Robotics, Automation, Sensing and Perception Laboratory — integrates computer science, electrical engineering and mechanical engineering.

Already some of the lessons learned are moving from the lab to the workbench. Mellinger and Kushleyev have created a spinoff from the GRASP Laboratory – KMel Robotics — which develops robotic platforms for use in search and rescue, environmental monitoring and education.

 

 

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How Arab American Tech Entrepreneurs Can Help Arab Spring Countries

Arab-American technology entrepreneurs have a special role to play in helping Arab Spring nations find their way back to stability and development, according to David Hamod, CEO of the National U.S.-Arab Chamber of Commerce.

Addressing an audience at the Plug and Play Tech Center, a well-known Silicon Valley incubator run by Iranian-born Saeed Amidi, Hamod said such members of the Arab Diaspora could provide the experience and skills needed to jump-start innovation in Arab economies. “For the Arab world to make the transition from hydrocarbon-based economies to knowledge-based economies, the next big thing, in a sense, is innovation,” Hamod noted. “Innovation, hand-in-hand with entrepreneurship, will create those productive jobs that are so vital to growth in the Arab world.

“There is a special role to be played in this process by Diaspora Arabs, who have made it in Silicon Valley, who have learned the lessons of Silicon Valley and who are uniquely situated to share those lessons with the Arab world,” he added.

Hamod spoke at a global forum examining ways to harness the economic potential of the Middle East and North Africa (MENA) region in the aftermath of the Arab Spring revolution. At a time of uncertainty as well as promise, Arab-Americans are looking inward to discover their role in helping usher in democracy and economic stability in their traditional homelands. He told forum attendees that technology alone is only part of the equation. “If the Arab Spring at its heart is about dignity, respect, having a voice, reducing economic disparities and being able to put bread on the table for one’s family, then there’s no time to lose in promoting innovation through entrepreneurial ecosystems,” he said.

Throughout the day, some of Silicon Valley’s leading Arab-American technologists reiterated Hamod’s applause-inducing speech by creating an atmosphere that resembled a high school pep rally. There were discussions about cultivating the start-up ecosystem in the Gulf region and perhaps most important, getting access to venture capital. It is that final hurdle that deserves a watchful eye in the coming months as the grassroots revolutions turn to the formation of new governance, observers said. Political resolution might encourage the citizenry to return its attention to the daily duty of work. Hamod predicted that there will be no return to the status quo, but where that leads the region is anyone’s guess.

The forum was held on Martin Luther King Jr. Day, and Hamod found a parallel between King’s fight for freedom in the 1960s and the protests in the Arab world that have broken the stranglehold of entrenched regimes. He quoted from a portion of King’s famous 1957 speech delivered at the Prayer Pilgrimage for Freedom in Washington D.C.: “Sometimes it gets hard, but it is always difficult to get out of Egypt. The Red Sea always stands before you in discouraging dimensions. And even after you cross the Red Sea, you have to move through a wilderness with prodigious hilltops of evil, gigantic mountains of opposition. But I say to you, keep moving. Let nothing slow you up. Move on with dignity and honor and respectability.”

King’s speech was meant for an African-American constituency. But it sounds less ethereal to modern Arabs, especially those who risked their lives in Tahrir Square protests one year ago, and for those who continue to grapple with how to move forward after creating unprecedented change.

See also:

From Iran to Silicon Valley, a Serial Entrepreneur Leaves His Mark

Aramex’s Fadi Ghandour: Unrest Demonstrates Why It Is Important for Arab Entrepreneurs to Build New Ventures

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Sifting Through the Ashes: The Kindle Fire and Customer Centricity

The following opinion piece was written by Wharton marketing professor Peter Fader.

In the wake of Amazon’s disappointing Q4 results, the Kindle Fire has ignited a veritable firestorm of debate. 

Lackluster reviews and suspicions that the tablet device is being sold below cost have led analysts to anxiously eye the company’s dwindling cash reserves.  But amidst the heated debates about functionality and pricing, one concern has received relatively little attention: Should Amazon be competing in the tablet market in the first place?

From my perspective, the Kindle Fire represents a dispiriting move away from Amazon’s historical focus on customer centricity.  In my book Wharton Executive Education Customer Centricity Essentials: What It Is, What It Isn’t, and Why It Matters, I argue that a customer-centric strategy aligns a company’s development and delivery of its products and services around the needs of a select set of customers in order to maximize their long-term financial value to the firm. 

This emphasis on a “select set” of customers is crucial.  Customer-centric firms never talk about “the customer” — because there is no average customer.  These firms recognize that there is a diverse ecosystem of consumers out there of all colors, shapes, sizes — and, most importantly, different lifetime values to the firm.  Customer-centric firms celebrate the heterogeneity of their customer bases and focus their efforts on those subsets that are likely to provide the greatest bang for the buck over the long term.

In many ways, Amazon has set the standard for customer-centric activities.  The company maintains detailed customer-level data, which it uses to tailor its marketing communications and make customized product recommendations.  When I ask my Wharton MBA students to name companies that are truly customer-centric, Amazon is always near the top of the list.

And for the original Kindle Reader, this “select set” of focal customers was clearly defined.  Back in 2010, Jeff Bezos went on record saying that the Kindle was for “serious readers.”  He elaborated by pointing out that “90% of households are not serious reading households.”

By focusing squarely on serious readers, the Kindle carved out a tremendously valuable market niche.  Its simple interface and innovative screen technology provided a top-notch reading experience for those who still care to read books.  It was a strategy focusing on creating delight for a particularly profitable customer segment.  The many other “non-serious readers” who also bought it were just icing on the cake.  I often pointed to this specific example as a great case study of genuine customer centricity in action.

Yet here we are today, watching Amazon dismantle this wonderful exemplar.  It’s understandable that Amazon wanted to leverage the success of its Kindle to gain a toehold with the broader market.  Understandable — but deeply misguided.  By trying to make hay from the current tablet frenzy, Amazon has strayed from its customer-centric roots towards a more conventional product-centric mindset.  The question they seem to be asking themselves now is, what can we make — and who can we sell it to?

The problem in this case isn’t a lack of demand for the product. Indeed, even as profits sagged and Amazon burned through its cash, the company sold an estimated six million Kindle Fires in the fourth quarter alone.  So what’s wrong with this strategy?

First, it consumes scarce resources and valuable management attention.  While Amazon executives are busy fixing glitches in the Kindle Fire, they could have been focusing on how to acquire profitable new “serious readers,” retain the ones they already have within the Kindle franchise and use the Kindle platform to extract the maximum value from existing customers through cross-selling, upselling and other customer development activities.

Second, by branding the Fire under the Kindle umbrella, Amazon risks confusing and alienating its focal customers.  Now that the premier product in the Kindle line no longer offers the unique reading experience that was associated with its original e-reader, the entire value proposition of the Kindle franchise isn’t so clear any more.  Amazon should have used a distinctly different name for the Fire so that serious readers would still proudly use their Kindles with the knowledge that they were still held in special regard by the firm.

So what can Amazon do to right this mess?  The script seems to dictate that sooner or later, the Kindle Fire will be yanked from the market once it proves to be too much of a drag on Amazon’s earnings and resources.  At that point, Jeff Bezos should focus on developing an enhanced version of the original Kindle and reassure its most valuable customers that Amazon is continuing to develop new devices and services with them in mind.  In other words, Amazon should scrap the Fire and hold on to the glowing embers: that focal core of deeply profitable customers who represent the firm’s ongoing source of competitive advantage.

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