Category: Innovation and Entrepreneurship

Green Buildings Are Coming of Age

green-hard-hat-300x240There has been major progress the last couple of years in learning to make buildings more energy efficient. The latest milestone: buildings that create as much energy they use. Such “net-zero” buildings are a big step forward in energy conservation. But they also symbolize a coming of age for green buildings and foreshadow a new generation of energy-efficient buildings just over the horizon.

The growth in the sustainable-building movement overall has been swift and also appears to be near a tipping point. In a 2012 Turner Construction survey of 718 U.S. real estate owners, developers and tenants, for example, 90% reported being committed to environmentally sustainable practices, and more than 50% were “extremely” or “very” committed to green principles. Another straw in the wind: a 2013 McGraw-Hill Construction global report, which found that 51% of architects, engineers, contractors, consultants and building owners surveyed in 62 countries say it’s likely that more than 60% of their work will be “green” by 2015.

And it’s not all about a hopeful future. Last year, for example, more than 13,500 commercial buildings won certification to meet the U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED) standards in the U.S. Another 30,000 applied, and LEED now has spread to 139 countries. This maturing of green building is particularly visible in American cities, which are developing innovative regulations to drive positive outcomes.

Even without new laws, however, forward-looking companies are finding options — such as the use of energy service companies, green leasing arrangements and affordable new financing arrangements for solar and other renewables.  There is also a “doing well by doing good” aspect to it all. Participants are finding that beyond “eco correctness,” adding sustainable features reduces operating costs and can also raise property values and the rents landlords can charge because of perceived benefits that tenants value. And while payback periods still can be long, innovative financing methods are increasingly bubbling up that could improve this critical measure of the return on investment.

The bottom line is that, over a short period, green building has been transformed from a feel-good exercise to an impending baseline for all construction. In an effort to understand this mushrooming movement, Knowledge@Wharton has collaborated with Wharton’s Initiative for Global Environmental Leadership (IGEL) to produce a special report, titled “The Rapid Rise of Green Building,” which is available for downloading here.

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Mobile Banking: The Next Big Thing Is Finally Here

After years of over-promise, mobile banking has hit a tipping point. With streams of customers in developed and developing countries alike growing swiftly, new business opportunities are pitting banks against tech companies, retail giants and others for control of the electronic wallet.

The Aite Group projects that, with rising smartphone use driving more consumers to mobile banking in the U.S., the number of people who will tap their bank account with a mobile device will rise from 33 million in 2012 to 96 million by 2016 – a 30% annual growth rate. The number of mobile bank customers will double over the next two years alone.

Mobile money is “not the next big thing — it is already a big thing,” says Tracey Weber, Citigroup’s managing director for consumer Internet and mobile banking in North America.

In developed countries, where smart phones increasingly prevail, banking and related services can go beyond simple transactions to include managing portfolios, retirement accounts and the like. What’s more, in the United States alone there are some 75 million people who either have no bank account or rely on nonbank services (such as pawn shops and payday loans) to get by. Many have some kind of mobile phone and so are potential mobile banking customers.

Yet, some of the most profitable gains for mobile banking will come in the developing world. In some countries, notably in Kenya, basic mobile phones have leapfrogged the substandard physical branch-banking system.  “We’ve gotten to the point where, in some countries, more people use phones for banking than use banks,” says Mauro Guillen, a management professor at Wharton. Kenya is one of them. More than half of the country’s 22 million adults use phone apps to do banking — twice as many as have bank accounts.

According to the World Bank, worldwide there are 1.8 billion people who have a mobile phone but no bank account. Millions of these people will be linked for the first time to the financial system by mobile-money applications. Notes Steven Lewis, lead analyst for Ernst & Young’s global banking and capital markets team, many millions of people in the emerging world are expected to join the middle class in the next few decades. The company — bank or telecom, or partnership — that brings them into mobile banking today stands to gain a long-term payoff in the future. “I would bet money that many will be upgrading to a smartphone before they get a bank account.”

As with any revolution, the old order is giving way to a new one, and banks are just one group of players on the mobile-money battlefield. Telecommunication companies, Internet and technology firms, retailers, and others are also in this fight. Factor in the marketing value of the data that can be gleaned from mobile transactions, and it’s clear why the new players could compete and win in this disruptive new digital space.

To delve into the future of mobile banking in more depth, Knowledge@Wharton this week published a free e-book (enhanced with videos), titled Mobile Banking – Financial Services Meet the Electronic Wallet. The book, sponsored by Ernst & Young, is available through Amazon Kindle, iBookstore, Nook and the Samsung Hub.

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Funding Innovation for Cleaner Cities

Government support – in the form of infrastructure investment, financing and tax incentives – has always helped boost new modes of transportation in the U.S., such as railroads, air travel and the gasoline-based auto. The same kind of support is needed to move away from today’s unsustainable carbon-based systems to more sustainable options, such as electric cars with solar-powered batteries. But so far the level of public support has been meager by comparison with the past. And just as bad, it has been intermittent in a way that increases risks and suppresses financing for innovators, says Gary Survis, a Wharton lecturer and senior fellow at Wharton’s Initiative for Global Environmental Leadership (IGEL) in this Knowledge@Wharton video report.

For more on this topic, download a copy of the IGEL report: Next Stop, Innovation: What’s Ahead for Urban Mobility

View this related video report: What’s Ahead for Urban Mobility?

 

 

 

 

 

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What’s Ahead for Urban Mobility?

Watch for urban transportation – cars and bikes – increasingly to be driven by the ideas of a “sharing economy,” with many people sharing either ownership or renting a means of transportation. The result will be fewer cars in cities and a more economic use of urban space and consumer resources, says Gary Survis, a Wharton lecturer and senior fellow at Wharton’s Initiative for Global Environmental Leadership (IGEL).

Download a copy of the IGEL report: Next Stop, Innovation: What’s Ahead for Urban Mobility

See this related video: Funding Innovation for Cleaner Cities

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How Open Innovation is Solving Some of NASA’s Trickiest Problems

crowdsourcing-cartoonAs head of the Human Health and Performance Directorate at NASA’s Johnson Space Center, Dr. Jeffrey Davis leads a team with a very unique charge: They are tasked with solving human health issues — in outer space.

In all, Davis’ team is dealing with about 45 different health problems related to long-duration space flight — everything from bone loss and muscle decay to water recycling and food preservation. For some of these problems, Davis and his staff have the answers, or at least know where to find them. But for others, Davis admits, the answers can’t be found in-house — and that’s where the job gets tougher, especially in times of budget austerity.

That was the situation Davis found himself in a few years back, as budget cuts limited his team’s research and development capability. When the extent of the cuts became clear, Davis knew that his group, and the organization as a whole, would need to start thinking differently about innovation.

In response to that challenge, over the course of the past five years, Davis has helped implement a culture of “open innovation” not only among his own staff, but throughout the entire agency. Utilizing multiple crowd-sourcing platforms, Davis has proven to colleagues throughout NASA that, sometimes, the answers to the space agency’s toughest problems can come from people who have no experience with space travel at all.

“The open innovation idea made sense for us,” Davis said during a lecture about NASA’s new innovation culture at the recent “Future of Medical Miracles” conference organized by Wharton’s Mack Center for Technological Innovation. “It allowed us to open up our problems to the crowd, if you will, and we got some novel ideas back. Since then we’ve been building [open innovation] into our basic problem-solving structure.”

The crowd-sourcing initiatives at NASA are built on several different platforms, including competitions that award prizes and such open-innovation services as TopCoder. But while the individual challenges that Davis’ staff faces may be wildly different — and while the systems for finding solutions to each may vary as well — the core idea behind each initiative is the same: In opening up the problem-solving conversation to include those from outside the agency, NASA acknowledges that, for all of its technical wizardry and know-how, it simply doesn’t have all the answers.

“This was about finding new approaches, new people and new organizations that were previously unknown,” Davis noted. “We thought we knew all of the players in the field, but we really didn’t.”

Among the open-innovation initiative’s biggest successes, Davis added, was a recent effort to find a new way to more reliably predict the occurrence of solar flares.

“We didn’t even provide data sets for that,” he said. “People had to find their own way [in determining] how to construct the algorithm. What we got back was a result from a man who had never worked with NASA, who wasn’t even a heliophysicist. He was actually a retired radio frequency engineer. In that case, we got a result well beyond even the parameters of the prize we were offering.”

In another challenge, NASA launched a competition for ideas on how to help preserve food for several years at a time in space. The best idea came from an individual completely outside the food industry, who suggested that flexible graphite might hold a solution. “In the end, we knew it wouldn’t be a final solution, but it met enough requirements that it changed our thinking about the problem and reinforced the notion that ideas can come from anywhere,” Davis noted.

Asked what advice he would offer to managers hoping to engender a more innovative culture in their organizations, Davis said it’s helpful to start with the basics by making sure any such efforts actually align with their overall strategy.

“It’s not anything startling,” Davis stated. “One important thing is having a novel approach that is rooted in strategy. Can you express [to your staff] why you want to go down that pathway? We had a typical platform, and then we had a budget cut in R&D which made us want to work differently with people, which then led us to innovation, which then led us to open innovation. Now we’re building a communication plan … and being very deliberate about it and very clear about how it traces back to our strategy. Otherwise, it can appear to just be a service you’re buying that’s not anchored in the idea of the culture.”

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Convincing Investors to Believe in a New Tunisia

article_2773Tunisia recently marked the two-year anniversary since unprecedented uprisings toppled former president Zine El Abidine Ben Ali from his two-plus decades in power. Frustration over widespread unemployment helped catalyze the mass mobilization against the ruling family known to mettle in business affairs. Post-revolution, however, concerns over joblessness continue to weigh on the country.

For Ouided (Wided) Bouchamaoui, there’s reason to hope. As president of UTICA, Tunisia’s union for industry, commerce and handicrafts, Bouchamaoui represents the private sector and the country’s employers. Petite with shoulder-length hair, she’s the first woman to occupy the group’s top spot. She plays the role of emissary, convincing outsiders to give Tunisia a chance because of the great potential she believes it possesses.

Bouchamaoui acknowledges that stability and security must be in place to move forward and that improvements in investment laws are needed. More must be done, too, to encourage entrepreneurs to pursue start-up opportunities in Tunisia, she says. Bouchamaoui envisions the country, which is belted in by the Mediterranean Sea and the Sahara, as serving as a business gateway for Europe and Africa.

“My main concern … is how to promote … Tunisia, how to say to people, ‘Come to Tunisia and invest in Tunisia,’ and how to say to Tunisian investors, ‘Go ahead and invest, and think of your country — you have to believe in your country,’” she notes.

Under the previous regime, doing business was difficult. Bouchamaoui says if a project became successful, then members of Ben Ali’s family would find a way to insert themselves into the venture, as they did across many trades. Now investors should have more freedom to invest “where we want and in any field…. There is no one from the family of Ben Ali that can take some commission on our projects.”

Since Ben Ali’s fall, the country has faced serious tasks, Bouchamaoui notes. “The reason for the revolution was unemployment, and now we have young people [with college] degrees but they don’t find jobs,” she says. “We got the most important thing — the revolution. We have to be honest with ourselves to say, we won a big challenge, we had a revolution. Now, we have to work. Now, people need to eat; they need to work. For us, as the private sector, we have to work to create jobs.”

Bouchamaoui, who worked in her family’s network of businesses involved in the petroleum, finance and services industries, says the role of the government in the new era is maintaining security,  justice and transparency in Tunisia, as well as initiating major infrastructure projects wherein there is also room for public-private partnerships. In addition, she adds that government support of liberal economic policies and modifying the investment code would help to encourage growth.

The union president knows Tunisia is a small market, but her job is to show the breadth of its promise. She notes that Tunisia has good relations with its neighbors and a highly skilled work force, and that thousands of firms already have operations there. Moreover, Tunisia could be an access point for investment in Libya, a larger market that is rebuilding much of its infrastructure and institutions from the ground up, Bouchamaoui notes.

There is also great possibility in new technologies, information systems and high added-value projects, Bouchamaoui says. “Why don’t we have a Silicon Valley here in Tunisia?” she asks. Other potential fields include renewable energy — especially in solar power, given Tunisia’s plentiful sunshine — as well as service sectors such as banking, insurance and high-level tourism. The agricultural sector also needs to become more industrialized and efficient, and regional handicrafts could be advanced, she suggests. To achieve this, better education and training opportunities must be made available to Tunisian workers, she adds.

As Tunisia writes a new chapter, entrepreneurship could prove to be the vehicle for innovation. But that requires working against the popular mentality of people preferring to work in the public sector, which cannot provide jobs to all of the unemployed, Bouchamaoui notes. “We have to encourage young people to create their own companies. People have a lot of ideas, but they need financing.”

For that to happen there will need to be less bureaucracy and easier banking conditions that allow entrepreneurs means to capital, Bouchamaoui says, adding that the private sector can also offer young people training in how to establish a company and connect them to investors to explore how they can collaborate and build on a good idea.

Bouchamaoui’s high-rise office looks out onto the rolling landscape of Tunis’ blanched homes. While the country is known in the region for having progressive stances on gender equality, Bouchamaoui would like to see more women heading large companies. “Women are capable, but we have to work to push women to be more present and to be more aggressive — because women are able to lead and to be in the front, in the higher position.”

Amid the constantly evolving post-revolutionary context, Bouchamaoui is committed to convincing foreign players that her homeland is their best bet. “I have a big job to do … to say to people, ‘Come and invest’ and to say, ‘Please believe in us; believe in this new Tunisia. You can work here without problems.’”

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Where Does Innovation Happen — at Home or at Work?

yahoo_buildingYahoo CEO Marissa Mayer touched off an intense nationwide debate on work-at-home policies last week when she announced that all employees who work remotely will have to move back to company offices beginning in June. Wharton experts say that Yahoo stands to both gain and lose from the new policy.

“Speed and quality are often sacrificed when we work from home…. We need to be one Yahoo, and that starts with physically being together,” Jackie Reses, who leads Yahoo’s human resources department, said in an internal memo to employees that was published on All Things D. Yahoo’s revenues are now trailing at an annual run rate of $4.9 billion, nearly a quarter short of its 2009 revenues of $6.46 billion. The New York Times noted that Yahoo’s move is part of Mayer’s strategy to get the company she has run since last summer “off its deathbed and make it an innovator once again.”

According to Wharton marketing professor Cassie Mogilner, “Time is a personally meaningful and connecting resource, much more so than money.” Mogilner studies happiness, focusing on the role of time and money. “Yahoo is correct that having its employees spend face-to-face time with each other will foster greater camaraderie, and that more time at the office will make people more absorbed in their work.”

Yet, with its new policy,Yahoo is also communicating that it doesn’t value work-life balance, and is looking for employees “for whom the scale clearly tilts towards work,” notes Mogilner. “They are thus looking to attract and to retain employees who share this set of values, [and are] willing to pass up talent who value balance in their lives.” Being called back to the office also means Yahoo’s remote employees must now face a morning and evening commute, which causes mostly “negative emotions in people’s daily lives,” she adds.

Yahoo’s case that having all employees working from the office fosters greater speed and efficiency has some validity, but such decisions need careful consideration, says Ravi Aron, senior fellow at Wharton’s Mack Center for Technological Innovation and a professor at Johns Hopkins University. He identifies three types of workplace encounters that could potentially result in innovation. One is the “serendipitous encounter” where workers run into each other at the water cooler or elsewhere, although Aron notes that those meetings are typically “very short and shallow.”

The second type of interaction arises out of “constant collaboration,” where workers need to “share the same context and have shared [objectives],” according to Aron. Those circumstances are not usually possible if people are working from home, he adds. The third type of interaction is through “intent and design,” where two or more people need to work together. “A lot of innovation happens this way,” he says. The flip side, however, is that workers in such settings tend to spend most of their time on autopilot, focusing on routine work like operations and maintenance. “Should everybody come to office when only a small group of people need to innovate?” he asks.

The Yahoo story touches on larger issues relating to how work is performed in the modern business landscape, Aron says. He notes that “fourth screen” devices like tablets — which incorporate the “display” feature of a television, the computing power of a desktop or laptop and the communication aspect of a smartphone — are enabling “near complete mobility and portability.”

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How Mobile Maps Can Draw Smartphone Users Away from their Screens

As co-creator of the technology behind Google Earth, Michael T. Jones was in on the ground floor of what has become an increasingly important part of a wide range of software and mobile applications. Now Google’s chief technology advocate, Jones spoke earlier this month at GIS(Geographic Information Systems) Day at the University of Pennsylvania. In a separate interview with Knowledge@Wharton, Jones, who was previously chief technologist of Google Maps, Earth and Local Search, discussed the company’s latest innovations in mapping technology. Among them is Field Trip, a mobile app for Android that runs continuously in the background of users’ phones, providing interesting facts and information about the places and things they encounter over the course of a day.

Field Trip was the first product to be released by Niantic Labs, a start-up housed inside Google that aims to create mobile applications that better connect, rather than divert, users to what’s going on in the world outside their smartphone screens. Earlier this month, Google launched Ingress, an alternate reality game that the company previewed through a mysterious multimedia website dubbed The Niantic Project.

An edited version of the interview appears below.

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