Category: Human Resources

Where the Jobs Are

As the Baby Boomer generation ages into retirement, there will be continued growth in industries and occupations related to caring for that demographic as they grow older, according to a report released last week by the U.S. Bureau of Labor Statistics (BLS).

The report, which looks at job growth between 2010 and 2020, also projects an overall 14.3% increase in total employment over the course of the decade, while noting that the outlook for the end of the decade looks more robust because the labor market has been so slow to recover from the recession.

Health care, social assistance, personal care and construction were identified as the industries that will have the fastest job growth over the ten-year period, although the BLS noted that the construction industry won’t regain all the jobs it lost as a result of the recession and the accompanying protracted slump in the housing market.

About a quarter of all new jobs created are expected to come from construction, retail and health care. According to the BLS, the four occupations expected to add the largest number of workers are registered nurses, retail salespeople, home health aides and personal care aides.

Meanwhile, the U.S. manufacturing sector is expected to continue to contract, according to the report. Federal workers will also shrink in number — the BLS projects the second-largest job loss in any industry to occur at the U.S. Postal Service, which is facing financial troubles and a struggle to adapt its business model as customers increasingly turn to digital forms of communication. (Farmers are projected to experience the biggest employment decline.)

The Bureau also looked at how employer requirements for worker education and training will change during the decade. The agency found that, although job categories that require some type of postsecondary education are expected to grow the fastest, more than two-thirds of all job openings are projected to be for positions that typically do not require any education beyond a high school diploma — jobs that usually garner lower wages and fewer benefits.

Concerns over a “jobless” recovery also dominated conversation at the 2012 annual meeting of the World Economic Forum in Davos, Switzerland, according to Wharton management professor Michael Useem, who attended the gathering. In an article for K@W, he noted that several participants referenced a recent McKinsey report that predicts the U.S. unemployment rate is unlikely to drop to pre-crisis levels before the end of the decade.

“Other participants singled out the soaring youth unemployment in the U.S. and U.K., where jobless rates have reached 20% or more,” Useem wrote. “When the moderator of one session polled its several hundred participants on whether 21st century capitalism was so far failing our 21st century societies, more hands went up in agreement than in dissent.”

Useem added that there were worries among attendees that the American financial crisis and the European struggles with sovereign debt have created  “a lost decade.” “Young people trying to enter the labor market for the first time during one of these crises may already be consigned to what another commentator deemed a “lost generation,” he noted.

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What’s Fueling Indians’ Reverse Migration?

A recent study by recruitment consultancy firm Kelly Services offers some interesting data: Over the next five years, around 300,000 Indian professionals working overseas are likely to return to India. What’s more, the study predicts, most of these workers will find a higher level of job satisfaction in India than in their earlier jobs.

How does this number compare with earlier periods? Kamal Karanth, managing director of Kelly Services India, says that it is difficult to judge because the movements in earlier periods are not well documented. “But in the recent three decades, this could be a significant period of reverse migration,” he notes.

Karanth lists the key reasons the study cites for this reverse migration:

  • India’s sustained growth, even during uncertain times, and the country’s better career prospects compared to developed economies.
  • Indian companies have started paying better than they used to, and they offer opportunities for global exposure from India.
  • A strong higher education system. The Indian Institutes of Technology (IITs) and the Indian Institutes of Management (IIMs) are now getting recognized globally. These offer a sound educational environment for the children of those looking to return to India.
  • A higher sense of belonging, which makes Indian workers emotionally bound to their careers and society.

Alok Aggarwal, cofounder and chairman of research and analytics firm Evalueserve, believes that “the numbers will only increase in the coming years.” Aggarwal, who did a study in 2008 on India emerging as a preferred destination for IIT graduates, says: “The lure of going to the U.S. or to other countries and remaining there will be less and less for both Indians and Chinese.”

Aggarwal adds that the current wave of reverse migration is fuelled more by the constraints in the developed economies rather than the opportunities in India. “The uncertain job scenario and the long wait for the Green Card in the U.S., for instance, are making people question the relevance of staying there. And the India growth story makes it easier for them to return.”

Karanth agrees that the increase in reverse migration will depend on the pace of recovery of the developed economies. “If the uncertainty keeps coming back in Europe and America, these numbers could stay or relatively increase. [But the migration is] also closely attached to India’s reform policies and sustained GDP growth.”

In 2009, India had witnessed a reverse exodus when Indians in the Gulf returned in large numbers due to the crisis in the Gulf economy.

Earlier this year, a report by Frost and Sullivan listed reverse brain drain as one of the top global mega trends. According to the report, the vacancies for executives in countries like India will be filled not only by returning Indians, but also by Americans and Europeans seeking better prospects. Karanth adds that as compared to other countries, India is likely to see a larger number of knowledge workers returning. “This may not be the case in other countries, where lower-skilled workers may be returning,” he says.

The reverse migration to India is expected to have a significant impact on the work culture in the country. It could accelerate learning in some fields like biotech, automobiles, construction and oil & gas since professionals overseas have better exposure to the latest technologies in these fields. A more global workforce is also expected to result in more discipline at the workplace. Says Aggarwal: “We are already moving towards a global work culture in India. This wave of reverse migration will only reinforce that.” But he warns that if there is no significant improvement in the infrastructure in the country, it could cause restlessness amongst those returning.

B. Venkatesh Kumar, a professor at the School of Management and Labor Studies at the Tata Institute of Social Sciences (TISS), sees this as a “defining moment” in reverse brain drain. Pointing out that China and South East Asian countries are seeing similar trends, he says: “People are returning to their countries because they want to contribute and be part of the growth stories in their own economies.” Kumar, who earlier this year co-authored a study on the willingness of faculty members to return to India titled, “Will they Return,” sees a reverse brain drain emerging as one of the mega global trends of the future. But he also predicts that over time, it will become a two-way process. “Borders will not really matter, and increasingly we will see more global citizens.”

See also: ‘Brain Drain’ or ‘Brain Exchange’: What Is the Cost When Immigrant Entrepreneurs Go Home?

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Overcoming the ‘Victim Mentality’: Staying Afloat in a Tough Job Market

In today’s tough market, many job seekers are focused on simply being hired, rather than landing in the industry or position of their dreams. But panelists at the recent Wharton Women in Business conference said the economy should not be an excuse for abandoning a well-researched, targeted search strategy or letting job-related disappointments derail a career.

Caroline Strzalka’s job search strategy stemmed from choosing a company — Sesame Workshop — that she wanted to work for and taking a position that would get her foot in the door. “When I joined Sesame, I took a position in retail strategy. I had done some retail strategy in the past, but it wasn’t my passion at all,” noted Strzalka, now the company’s business development director. “But working there for a year allowed me to make some inroads. I like to say that I weaseled my way into the group that I wanted.”

Although she agreed that it’s relatively easy to move around within a company after being hired, Brooke Eplee, director of strategy and corporate development for Sony Music Entertainment’s global digital business division, launched her search knowing she wanted a position that provided an outlet for her passion for music. “I finished my MBA in 2009 during the worst part of the financial crisis. The down market provides every excuse, every reason, for you to pursue your passion and not to settle for something. There are a lot of people looking for jobs and if you’re pursuing something you’re not passionate about, there are 20 other people lined up for whom it is their passion and who want that job.”

Julie Anixter, CIO of MagaDesign, a visual information mapping and communications firm, also advised job seekers to choose a position “that makes you happy to get up every morning.” But she also said it’s important not to discount fields, such as sales or business development, which may provide valuable — and easily transferrable — experience. “If you can sell what a company does and understand it well enough to [convey] the company’s value to the person across the table, that’s a profound skill.”

Despite all efforts, many job seekers will end up at firms or in positions that they don’t consider ideal. But it’s important not to let any feelings of discouragement cloud performance, noted Linda C. Brigance, vice president of IT customs clearance and logistics for FedEx Services and chief information officer of FedEx Trade Networks. “If you don’t care for that job, people will see that. If you go in and give everything you have to that job regardless of much you like it, someone will take notice and maybe an opportunity will grow [from that.]”

If you’re trapped in a job you don’t like, find a group of people who have the kind of position you want and spend your free time cultivating those contacts, Strzalka suggested. “You may not absolutely love your job, but if you’re going to a meeting that night where you’ll be networking with people who are doing something you really like, that’s building a skill set,” for making it to your target industry, she noted.

Feeling stuck in an undesirable job can result in boredom and feelings of depression, but Anixter said those emotions are a sign to “raise your hand and ask for more to do or to pull in more stimulus. It’s not acceptable to waste your job or your energy…. Do not allow yourself to be bored. That is a victim mentality. If it’s a crummy job, make it a good job.”

For more advice on overcoming a workplace that’s making you sick, check out this recent Knowledge@Wharton story.

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Creating a Pipeline of Female Business Leaders

Why aren’t more women reaching the corner office? In many industries, it’s a pipeline issue as much as a problem related to discrimination or the glass ceiling, according to panelists at a Wharton Global Alumni Forum that took place in June in San Francisco.

“It’s nice to have more diversity, but sometimes we don’t have girls entering the pipeline where they could [end up] in the jobs,” said Anne Hardy, vice president for technology and strategy at software company SAP. Hardy participated in the panel on creating more opportunities for women to enter and advance in the business world with Janet F. Clark, CFO of Marathon Oil; Connie K. Duckworth, a retired partner and managing director at Goldman Sachs who now runs ARZU, a non-profit organization creating economic development opportunities for women in Afghanistan; and Rosanna Ramos-Velita, chairman of the board of Caja Rural Los Andes, a microfinance institution in Peru.

Noting that she is usually the only woman present when she attends meetings at her organization, Hardy suggested that part of the challenge of recruiting women in industries like information technology or engineering is that comparatively fewer young women than men are choosing to pursue those fields in high school and college. “If you look at photography, videos or movies — typical things that girls of middle school or high school age are interested in — if they only understood that by studying computer science they could get into those jobs … maybe they would like technology more.”

Citing studies showing that the number of new IT jobs is growing faster than the number of new graduates in the field, Hardy said recruiting more women as well as men is the only way all the needed expertise will be available in the future. Studies have shown that women who do enter technical fields such as engineering ultimately leave because they feel isolated from their peers or passed over for promotions. According to Hardy, entire companies need to be involved in breaking down those barriers. “When there are activities to increase the number of women, we tend to only have women at the table,” she said. “We need to get men at the table and convince them that it’s not only a women’s issue.”

In addition to making young people more aware of the job opportunities available in certain fields, Duckworth suggested that enticing more young women to study business may also involve a mindset change. She pointed to a national study showing that teen boys cited money as their number-one criteria for choosing a job, while girls said their main consideration was finding a position that would help change the world.

Many young women see going into business as contradictory to that goal, Duckworth said. “I think back to when I was 13. What was I doing? I was running the ecology club at school, and what did I want to do? I wanted to save the world,” she noted. “There is this disconnect between perception and reality, and it’s partly about encouraging younger girls to go for the money because you can do a lot with it, and encouraging those boys to give a little back along the way, and save the world a little bit, too.”

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Why Are Indian Women So Stressed Out?

Women in urban India have easy access to domestic help: A full-time maid, cook or driver are not uncommon in their households. Of course, these are luxuries that most working women in the rest of the world can only dream about.

But a recent survey by global research firm Nielsen illuminates another picture. Covering 6,500 women across 21 developed and developing countries, the study’s results show that women in India are the most stressed out. Of the respondents in India, 87% said they felt stressed most of the time. They are followed by women in Mexico (74%), Russia (69%), Spain (66%), France (65%) and Italy (64%). In the U.S., the number is at 53%.     

What exactly is weighing on women in one of the fastest growing economies in the world? The Nielsen survey’s respondents point to the requirement of managing multiple roles.

One could well argue that this particular condition exists for women across the globe: Juggling roles at home and work are a given. There is a difference in India, however, says Nirmala Menon, founder and CEO of Interweave Consulting, a Bangalore-based firm that focuses on diversity management and inclusiveness in the workplace. Menon notes that even as career opportunities for women in India are on the upswing, the support structure and social mores have not kept pace. “Nor has the internal psyche of the Indian woman,” adds Menon. “Despite ‘modern’ times, traditional expectations of women are still conveyed in subtle but consistent ways. The Indian woman has far more familial interfaces to manage than her western counterpart.”

According to Hema Ravichandar, human resources advisor and formerly the global head of HR at IT firm Infosys: “Regressive mindsets in society and the workplace; a culture that rewards performance based on effort — with the number of hours spent [working] as proxy indicator — rather than result; rigid work policies which do not factor in the need to spend extra time at home during critical phases like childbirth, adoption, etc., are unique to India.”

There are other reasons, too. Technical infrastructure support and enablers are at a nascent stage in the country as compared to the developed economies. Options like working from home, flex-time, telecommuting and so on have arrived only in the recent past in new industries and are still evolving. “Even in companies which have these facilities, it is not construed as the right thing to do if you are serious about going up the corporate ladder,” says Ravichandar.

A lack of women in executive roles mirrors this. A report by Standard Chartered Bank points out that women constitute only 5.3% of the total number of board members in the top 100 Indian companies by market capitalization on the Bombay Stock Exchange. This is much lower than in other countries, including Australia (8.3%), Hong Kong (8.9%), the U.K. (12.2%), the U.S. (14.5%) and Canada (15.0%). The number of Indian women in middle and senior management roles is not much higher.

Meanwhile, the latest employment data show that worker participation (the ratio of workers to population) fell to 39.2% in 2009-2010 from 42% in 2004-2005. While the decline is marginal for men — from 55.9% to 55% — it is significant in the case of women — from 29.4% to 23.3%. Analysts say that one reason for this is that as men in the family start earning more, women, especially in the lower middle class, opt out of the work force for reasons of social status. In his column in the daily newspaper Times of India, Swaminathan Anklesaria Aiyer noted: “Social mores, especially in the lower middle class, give superior social status to households where women don’t work. When a family with rising income decides to keep females at home, it literally buys social status with the income foregone.”

But the survey’s implications go beyond individuals or families. All of this has wide ramifications for India’s continued economic growth. If the support structure and attitudes towards women, both in the workplace and in society at large, don’t change, women will either simply opt out of the workforce or — faced with endless stress — be far less productive than their true potential. This will result in a sharp blow to the country’s demographic dividend, which though touted as a key factor in India’s growth, is under its own stress. The window for growth is small and, as Ravichandar points out: “Having women as part of your workforce is no longer a nice-to-do but a must-do.”

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Seeing Is Learning — Why Face Time Between Coworkers Is More Important Than You Think

Many companies assume that telecommuting saves money. But do employees miss out on anything when they’re not working side by side?

In today’s world of instant messages, smartphones and global conference calls, the concept of two colleagues working face-to-face feels almost quaint. But it may be more important than we realize, according to Wharton management professor Nancy Rothbard. “There’s a lot of information you can glean from being present,” she says. “There is some fascinating research coming out that shows that we learn from observing others.”

She points to recent brain research on “mirror neurons” as an indicator that people may unknowingly benefit from their co-workers’ physical presence. Mirror neurons were first identified by neuroscientist Giacomo Rizzolatti and colleagues at the University of Parma, Italy, who were doing research on monkeys and monitoring neurons that they thought were connected to performing certain motions. They found that when a monkey grabbed an object, certain neurons in the brain would fire. Then the researchers noticed something else: The same brain neuron would fire when the monkey simply watched somebody else grabbing an object. (Click here to watch a video about mirror neurons.)

“They found that what we do when we are watching [others] is that our neurons start mimicking, firing in the same way other people’s [neurons] are firing,” Rothbard notes. “They think this is the basis for social learning. We learn how to do things by watching other people…. It creates a pathway neurologically for us to follow.”

What, then, are the implications for telecommuters and companies that use them? It could mean that skills don’t get transferred as quickly or completely from one employee to another because colleagues are unable to watch each other work. Or it may make it difficult for people to connect emotionally with distant coworkers, since mirror neurons are also associated with empathy.

As the economy flirts with a double-dip recession and cost-conscious companies hesitate to re-hire, however, the workplace for many Americans has shifted away from crowded offices to a new world of solitary work. From freelancers to telecommuters to laid-off workers making do with temporary gigs, an increasing number of Americans are reporting to work each day from a corner of their home, a space in the garage, a private office or even a table at the local coffee shop.

For more on how to successfully navigate the challenges of working remotely, click here to read a related story from Knowledge@Wharton.

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CEO Pay: How Much Is Too Much?

CEO compensation at large U.S. corporations jumped 11% to $9.3 million on average last fiscal year, according to a new study sponsored by The Wall Street Journal. Some executives received stand-out amounts.  Philippe Dauman of Viacom, for instance, earned $84 million in the latest fiscal year, double the year-earlier figure. So, is the era of outsized CEO pay back? Martin J. Conyon, a senior fellow at Wharton’s Center for Human Resources considers this and related questions in this Knowledge@Wharton video interview.

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Recession Hiring: Look Out for the Pitfalls

Whether the U.S. remains technically in recession or not, January’s 9% unemployment rate certainly indicates ongoing recession-like conditions for anyone seeking a job. Given that, and how the economy has struggled to add jobs since the onslaught of the financial crisis, you might assume that it is a buyer’s market for companies that are hiring now. But, according to Wharton management professor Peter Cappelli, the high jobless rate, combined with a large pool of job seekers, presents a potential pitfall for those in the hiring process.

On the one hand, there are many qualified applicants in the job market. On the other hand, says Cappelli, “because so many people need jobs and are desperate, they are much more likely to apply for positions for which they aren’t completely suited and also for ones for which they aren’t completely interested.”

Cappelli also warns that today’s pool of applicants might not include the best of the best. After all, in a recession, highly qualified employees who are not in danger of being laid off tend to stick with their employers so that they won’t be the “new guy” at a new job, and therefore subject to layoff if the economy sours even more.

“Employees are more likely to stick around because there is greater fear of the unknown [during] downturns,” says Cappelli, who is also the director of Wharton’s Center for Human Resources. “If I moved to another company, how do I know that it isn’t in some kind of trouble that could lead to a layoff there?  And people are much less likely to move to positions that take them out of their networks, such as a move to another location, for fear that if they lose a job they won’t be able to find a new one.”

Cappelli recommends three tactics to help avoid these potential pitfalls:

  • Develop comprehensive job descriptions:  According to Cappelli, “It helps to have clear job descriptions that will scare away candidates who don’t fit.” Now is a good time to perform a “jobs inventory.” Look at each job description and ask yourself if it’s relevant. Some jobs change over time, some change after mergers and acquisitions. And some were created especially for an incumbent who has long since departed. Make each job description as accurate as possible. That way, people who are unqualified won’t even want to apply.
  • Beware of overqualified candidates: Of course it’s always smart to review a candidate’s qualifications relative to the job for which they are applying, but in grave economic times it’s especially important to keep in mind that there is always a risk to hiring overqualified candidates who have more skills or experience than the current job requires.  “It’s very attractive to think about hiring them,” says Cappelli, “and possibly underpaying for what they are truly worth. But it’s also likely that they will leave when the market picks up.” But he adds that it may make sense to hire such candidates, “if it is possible over time to redesign their job so that the requirements and the contributions can be expanded.”
  • Establish clear criteria for all jobs: And stick to it when matching candidates to criteria. How much previous experience is required? How much training? What types of certification?

Most important, don’t rush to hire a candidate who is desperate to take any job. Make sure there’s a fit. According to Cynthia Hedricks, Ph.D., chief analytics officer at SkillSurvey, Inc., a pioneer in web-based reference assessment headquartered in Wayne, Pa., a key component for employers hiring within any economy is honesty.

“You have to tell them what the job entails,” says Hedricks. “If they have to roll up their sleeves, you need to tell them that. If you feel that someone’s previous job had more prestige, paid more or was more engaging than the one for which they are now being considered, you need to be honest.  If there is no room for career advancement, “ Hedricks says, “be up front about those expectations.” Otherwise, you’ll risk losing the employee the moment a better opportunity arises for them.

This article was created under sponsorship from American Express

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