Starbucks Comes to India, Selling Coffee and Atmosphere

After Starbucks detailed the roadmap for its entry into the Indian market on Monday, among the first to see an impact was Tata Global Beverages. Shares of the company, which has a joint venture with the Seattle-based coffee giant, jumped more than 10% on the Bombay Stock Exchange the next day. The increase reflected investor confidence in the prospects of Tata Starbucks, the 50-50 partnership between the two firms. “We are excited about the opportunities the alliance presents,” says Tata Global vice-chairman R.K. Krishnakumar.

The first India Starbucks locations are scheduled to open in August in New Delhi and Mumbai. Company officials have hinted that the grand opening could be August 15, India’s Independence Day. With an initial investment of around $80 million, the Tata-Starbucks partnership is expected to open 50 stores in the country in 2012. The locations will be branded “Starbucks Coffee — A Tata Alliance,” an unusual move, as the Seattle firm does not typically sell its products under a hybrid brand. The stores will be offering a range of teas in an effort to cater to local tastes.

Tata observers note that the partnership is a continuation of a trend. When Pepsi came to India, it did so as part of a joint venture with Tata Group subsidiary Voltas. The product name in that case was also a hybrid — Lehar Pepsi — due to restrictions on sale of foreign brands in India. Once the laws were changed, and Coca-Cola entered the country on its own, Pepsi parted ways with Voltas.

Due to the current legal framework, Starbucks would have come to India without a partner; instead, it chose to enter into the venture with Tata. In addition, observers note, Tata had no experience in consumer products at the time of the Lehar Pepsi launch; Voltas was a marketing company that had handled successes such as dairy products brand Amul and soft drink concentrate manufacturer Pioma Industries (which sells under the popular brand name Rasna).

This time, the Tatas bring much more to the table, observers say. First, they have developed considerable retail experience, through chains such as Westside (clothing and accessories), Landmark (books), Croma (consumer electronics) and Titan (watches and jewelry). In fact, according to economic daily Business Standard, Noel Tata, who oversees many of the retail brands, is likely to be asked to oversee the Starbucks venture. (Noel Tata recently lost out to Cyrus Mistry in the race to succeed group chairman Ratan Tata.) “We are putting a high-caliber leadership team in place,” John Culver, president of Starbucks China and Asia Pacific, told the newspaper.

Secondly, the two firms are already comfortable with each other: There has been a sourcing agreement in place between Starbucks and Tata Coffee (also part of the group) for over a year. Starbucks will now be working with other group firms such as Taj Catering and the Taj hotel chain.

But the big benefit that the Tatas bring is the large number of outlets available under in different sectors and under different names, some of which could be used to accommodate Starbucks cafes. This provides a cheap entry point in a country where real estate is often one of the biggest costs for any retail venture. “We are keen to sell our products in multiple channels, such as hotels, restaurants, colleges and universities,” said Culver. “As part of this, we want to look at where we can place our stores in Tata hotel properties.”

Although coffee was practically virgin territory in India five years ago, Starbucks now faces considerable competition. Indian chain Cafe Coffee Day, for example, has more than 1,000 outlets. A dozen more chains, including Barista and Costa Coffee, have also established themselves. But competition may be helping the market grow. According to Technopak, a New Delhi-based research firm, the more than $200 million sector has been expanding at a compound annual rate of 25%. Information technology entrepreneur Subroto Bagchi gives one reason why. “CCD has raised coffee from a brew to an experience,” he told India Knowledge@Wharton. Says Culver of Starbucks: “We look forward to bringing the ‘Starbucks Experience’ to customers in India.”

See also: Logo Overhaul: Will Customers Still Answer the Siren Call of Starbucks?

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  • http://scattershotmarketing.blogspot.com/ iamscattershot

    In the light of impending competition, Café Coffee Day (CCD) has been
    experimenting a lot with store formats, new introductions in the
    beverages and snacks section. Dunkin Donuts is about to roll-out its outlets in
    the next three to four months via its franchisee Jubilant Foodworks. Also
    looming large is Starbucks entry. With Starbucks teaming up with the TATA group
    for sourcing its coffee, there might be reasons for CCD to worry.

    Price:
    A key factor that has allowed CCD to price its products competitively has been the captive coffee plantations controlled by its parent ABCTL. The officials at CCD believe that sourcing their own coffee insulates them from the volatility of coffee prices, not to mention that their supplies are also secured.
    But with global chains such as Starbucks also attempting to first secure
    supplies through a sourcing arrangement with Tata Coffee, the advantage that
    CCD has of pricing low could be eclipsed.

    Image:
    Having grown up in India and being still among the under 25 bracket, I know that CCD doesn’t have a very good image among the youngsters. The coffee, beverages, snacks etc aren’t great. The retail experience in terms of the baristas leaves much to be desired. Then how come CCD is on a rise? The answer is simple. There aren’t a lot of options here. The Barista, Coffee Bean and Tea Leaf etc have opened just recently and have around 250 outlets between them. With rising disposable incomes, Indians are ready to shell out money, if they get their money’s worth.
    At the moment, CCD is positioned as a value-for-money player, with average
    spends
    at an outlet varying from anywhere between Rs 150 to Rs 200 (3$ to 4$)
    for both coffee and food put together. Rivals, in contrast, are priced
    much higher.
    ( And should I say much better places to hangout!)
    People in India prefer to hang out at Coffee, Bean and Tea Leaf because
    its a much better status symbol. CCD is so to say for the masses.

    New Offerings:
    CCD recently hired Sajniv Mendiratta from Yum! To revamp their menu and tailor their offerings to the urban Indian. They have introduced a plethora of cold beverages, snacks etc which might be good to look at but bad to taste. It was only yesterday that I had a spinach corn sandwich, took a bite and then left the rest of it. When I told the server about the poor quality of sandwich he said he knew that the snack offerings were indeed bad.

    The
    only reason why CCD is still working is that its ubiquitous. While CCD
    might be the leader as of now, but in case Starbucks and other players
    get aggressive, it will be interesting to see what CCD’s response would
    be.

  • http://twitter.com/kartikbhai forlongterm

     
    Better late than never.
    Benz, BMW, Audi & Harley Davidson . . . all are doing more than they expected.
    Starbucks will have 20% CAGR over a decade.